Title: Enrollment Advisor
Class: Academic Professional
Exempt Status: Exempt
Under the direction of management, the Enrollment Advisor ensures success with the enrollment process for new and current students. Works to resolve difficulties and overcome obstacles encountered in the enrollment process. Works to identify, understand, and resolve unique issues and barriers for special needs populations. Contributes to individual and team student enrollment and retention goals.
Typical Duties and Responsibilities
- Interprets and responds to student inquiries regarding admissions and registration and general college policies and procedures. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action. Refers student to appropriate department for further assistance as necessary.
- Evaluates individual student circumstances to advise best course of action; interprets relevant policies, procedures and guidelines; refers student for further assistance as necessary. Maintains accurate records regarding nature of interaction, discussion, and resolution.
- Provides MyPCC overview and training to support student access to their accounts and records, acts as student resource in providing information around accounts and records, checks PCC email account status, and provides information regarding holds and financial aid status.
- Answers general financial aid questions, including FAFSA process, timelines, and PCC financial aid process. Assists students in filling out the FAFSA.
- Provides counseling on aspects of the financial aid process to students and parents. Makes necessary referrals to other student service offices, as needed.
- Provides financial aid support to students experiencing family, personal or economic crises which may impact school performance. Maintains specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
- Maintains regular communication with student development and enrollment services staff and programs in order to provide appropriate student referrals; works collaboratively to assure well-coordinated assistance for new students.
- May assist with campus-based student outreach efforts including coordinating campus tours, scheduling rooms and preparing logistics for campus visits, and providing campus orientation presentations.
- Acts as a principal Enrollment Services point of contact for new students; may be responsible for on-the-spot problem solving and decision-making.
- Refers students to college resources including: Career Services, Student Learning Center, Disabilities Services, Veteran Services, Resource Centers and Student Leadership Programs.
- Conducts multi-channel outbound campaigns to prospective and current students to support the College’s comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.
- Performs other duties as assigned.
Work Environment and Physical Requirements
Work is typically performed in an office environment. Extensive use of computer requires long periods of sitting at a desk. During peak periods incumbents will typically work extended hours, including some weekends.
Bachelor’s degree in Education, Liberal Arts, Sociology, Psychology, Student Services or related field. Experience performing related duties may substitute for the degree requirement on a year-for-year basis. Two years of experience in a postsecondary environment in a student services capacity working with students or coordinating services.
Knowledge, Skills, and Abilities
- Processes and procedures relating to admissions, registration, financial aid, testing, and placement.
- Student success, retention, and assessment strategies;
- Applicable local, state and federal laws, codes, rules, and regulations;
- Post-secondary education and student development;
- College policies and procedures;
- Internal and external resources available for assigned population.
- Customer service;
- Assessing students;
- Operating a computer and various supporting software packages;
- Public speaking and presentation.
- Maintain accurate records;
- Work collaboratively with diverse academic, cultural, and ethnic backgrounds of community college students and staff;
- Effectively communicate in oral and written form;
- Interpret, analyze and evaluate complex problems to successfully recognize and define solutions;
- Solve problems and defuse conflict situations.