Portland Community College | Portland, Oregon Portland Community College

Business Process Systems Trainer

Title: Business Process Systems Trainer

Class: Classified

Exempt Status: Non-Exempt

Grade: 22

Job Summary

Under the direction of management, develops and conducts business process and systems training for college staff. Promotes the use of technology; assists staff to make the best use of existing and emerging management tools. Develops and maintains college business process documentation for assigned area.

Typical Duties and Responsibilities

  1. Designs curriculum and delivers training in a range of formats for college staff on various subjects including using college supported business process systems, software, and tools.
  2. Designs, develops, indexes, and maintains technical documentation using a variety of college applications.
  3. Collaborates with peer trainers and systems managers to ensure business process training needs are met across the organization in a consistent manner.
  4. Creates and implements project plans, develops cost estimates, monitors timelines, and works to ensure deadlines are met.
  5. Consults with assigned departments/units to analyze business process-supporting technology needs such as reporting, and documents processes for end-user retrieval of data and/or information. Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.
  6. Collaborates with IT to respond to new systems account requests, including Banner, Argos, Perceptive Content, etc., and follows up with users related to procedures for business processes. Supports operational areas as assigned to supplement existing staff and validate curriculum.
  7. Serves as a resource for business process training materials in response to faculty, staff and/or student needs. Monitors end-user feedback and process changes to evaluate and improve training effectiveness
  8. Attends and participates in campus-wide and departmental meetings and committees to discuss business process related issues and contribute to departmental projects as a team member.
  9. Evaluates emerging training technology and tools.
  10. May maintain assigned departmental web pages and support departmental staff in web page related efforts. Documents processes and policies related to content development in collaboration with IT’s web and media services teams.
  11. Positions in this classification may perform all or some of the responsibilities.
  12. Performs other related duties as assigned.

Work Environment and Physical Requirements

Work environment is in an office and includes typical computer-related noise levels and paper or equipment generated dust. Frequent travel between campuses and off-site locations. Must constantly keep up with software and system upgrades in order to support end-users. Learned physical skill is required to perform keyboarding and use peripheral equipment. Occasional lifting of equipment or materials. Extended periods of sitting or standing to perform computer applications or conduct training.

Minimum Qualifications

Associate’s degree in a computer-related discipline, education, or related field is required. Relevant experience may substitute for the degree requirement on a year-for-year basis. Two years of experience documenting, training, and supporting end users on systems software or business processes.

Knowledge, Skills, and Abilities

Knowledge of:

  • Adult learning techniques;
  • Data management tools;
  • Web development tools and languages such as such as HTML, JAVA or Perl;
  • Instructional design concepts for business process-based training;
  • Practices and associated systems operations and tools for area of assignment.

Skill in:

  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Project coordination;
  • Explaining complex technical concepts in plain language;
  • Maintaining positive relationships;
  • Coordinating multiple projects concurrently;
  • Documenting technical processes.

Able to:

  • Develop and present business process-based training to a diverse audience;
  • Effectively communicate both in writing and verbally;
  • Consult with departments to analyze business processes and support technology needs;
  • Respond to work situations with minimum guidance or direction;
  • Meet deadlines;
  • Work with a minimum of supervision.
New: 11/2019