Portland Community College | Portland, Oregon Portland Community College

Access Control Security Specialist

Title:  Access Control Security Specialist

Class: Classified

Exempt Status: Non-exempt

Grade: 21

Job Summary

Under the direction of management, the Access Control Security Specialist works to ensure physical security of employees, customers, and facilities by implementing access control policies and protocols for the District. The incumbent assigns access based on established protocol and maintains access control permissions, working with PCC staff and external vendors to ensure optimal performance. Provides and obtains information, input, and recommendations as a liaison to internal departments, and participates in developing policy and procedure.

Typical Duties and Responsibilities

  1. Assigns access rights based on established protocol; configures schedules, holidays, time codes; alarm routing; and other functions. Trains others as needed.
  2. Assists in identifying and resolving issues with access control software by working with vendors and internal departments to update and troubleshoot software, and escalates issues as needed.
  3. Identifies issues and responds to outages, equipment failures, breakages, etc. Works with PCC staff and vendors to determine and implement solutions.
  4. Processes requests for card access and modifications; monitors, tracks, and evaluates card access activity system wide.
  5. Serves as the Public Safety liaison for Access Control issues and coordinates with other PCC department staff on access control issues, including IT, Facilities, and Planning and Capital Construction.
  6. Facilitates collaborative efforts to develop appropriate processes; coordinates Access Control projects with the Bond and other departments.
  7. Assists in policy and procedure development related to Access Control; performs research on best practices and stays current on related regulations.
  8. Performs evaluations and makes recommendations on installation of access control devices, cameras, and other hardware and the implementation of corresponding policies and procedures.
  9. Produces reports and investigates after hours alarms and issues as assigned.
  10. Assists in the development of emergency response protocols as it relates to access control.
  11. Performs other related duties as assigned.

Work Environment and Physical Requirements

Work is typically performed in an office environment with interruptions and deadlines. Must stay abreast of technology changes related to job. Learned physical skill is required to perform keyboarding function.

Work will be performed in the field at the site of the work as well as in the office depending on the demands required for project related duties and equipment maintenance issues.  Travel between campus locations occurs regularly. While primary duty hours are day shift, must be flexible to work in the event of emergencies or other operational needs. Must be able to operate in an on-call environment.

Minimum Qualifications

High school diploma or equivalent and two years of college level course work or training in computer applications, data processing or business technology. Relevant experience may substitute for the college level course work or training. Two years of  experience working with security technology systems for a complex organization, troubleshooting problems, analyzing information and data, designing queries and reports and creating operational policies and procedures.

Must have a valid driver’s license to operate a motor vehicle in the state of Oregon and possess an acceptable driving record. Must be able to pass a personal and criminal background check.

Knowledge, Skills, and Abilities

Knowledge of:

  • Crime prevention through environmental design (CPTED);
  • AMAG or other security technology hardware and software;
  • Microsoft Office Suite;
  • Applicable local, state, and federal laws and regulations;
  • Departmental policies and procedures;
  • Security camera systems and operations.

Skill in:

  • Project coordination;
  • Problem identification and problem solving;
  • Interpreting and applying policies, procedures and standards;
  • Prioritizing workload and meeting deadlines;
  • Making recommendations for access control security needs.

Able to:

  • Assess security risks associated with space;
  • Handle sensitive and confidential information and maintain confidentiality;
  • Work independently and prioritize multiple tasks and adapt to needed changes;
  • Effectively communicate both in writing and verbally;
  • Follow protocols and escalate as needed;
  • Effectively prioritize work requests;
  • Establish and maintain harmonious working relationships;
  • Work effectively with diverse academic, cultural, and ethnic backgrounds of community college students and staff.

New: 6/2019