People Strategy, Equity, and Culture

Communication Access & Digital Inclusion Manager

  • Title: Communication Access & Digital Inclusion Manager
  • Class: Manager
  • Exempt Status: Exempt
  • Level: K

Job Summary

Under the direction of the Dean of Inclusive and Accessible Education, manages and administers the Communication Access and Digital Inclusion programs. This role is responsible for program design and development to provide District-wide communication access to service providers, training and technical assistance related to effective communication. Additionally, they will be responsible for managing and supporting the Digital Navigator and Equipment Loaner programs. 

Typical Duties and Responsibilities

  1. Supervises academic professionals, paraprofessionals, technical/support, and/or classified and casual staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.  Promotes an inclusive team environment with an emphasis on fostering high quality professional skills and client services in alignment with licensure requirements.
  2. Collaborates with stakeholders to develop, plan, and implement goals, objectives, strategies, policies, and procedures for communication access and digital inclusion programs.
  3. Manages real-time communication access resources and coordinates service provision including but not limited to Transcribing, Interpreting (Sign Language and Spoken Language), Translation services, and Digital Inclusion services and support. 
  4. Develops goals and objectives for staff. 
  5. Triages needs for contracted services and tools.
  6. Collaborates with students, staff, faculty, and community members, to discuss and assess individual needs, and access to services.
  7. Builds and maintains collaborative and productive partnerships with students, staff, faculty, management, and community partners to advance communication access on a systems-wide level, placing students at the center and engaging students in the conversation.
  8. Responds to inquiries from College departments, the community, and/or external agencies and serves as the lead for coordinating related vendor and service provider contracts.
  9. Compiles and analyzes data and communicates findings, uses data when identifying needs and opportunities to build institutional capacity.
  10. Serves as a subject matter expert and advises students, faculty, staff, and college leaders on a variety of issues related to communication access and digital inclusion, fostering greater alignment with best practices. 
  11. Contributes to documentation in shared systems to ensure teamwork and holistic student service.
  12. May manage grant programs in assigned areas of responsibility, which includes: applying for grants, monitoring compliance with grant conditions and terms, maintaining intake and accountability procedures, evaluating grants for program applicability, maintaining grant records, and/or performing other related activities.
  13. Analyzes, reviews, and develops administrative and programmatic systems and procedures to promote effectiveness and efficiency in programs and ensure compliance with internal and external requirements.
  14. Engages in a variety of meetings, committees, task forces, and related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate; represents the District on Local, State, and National committees, advocacy groups, and/or other related groups; confers with a variety of governmental agencies and other organizations regarding program issues.
  15. Develops, implements, and monitors program budget, ensuring compliance with applicable fiscal restraints; implements and allocates resources following budget approval; approves expenditures.
  16. Develops and administers a variety of administrative documents, which may include: Requests for Proposals, Requests for Quotes, service provider contracts, procedural guidelines, proposal applications, grants, and/or other related documents.
  17. Prepares and delivers presentations regarding assigned programs; facilitates meetings on program services and issues; attends professional conferences and training sessions.
  18. Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services. Collaborates with instructors and students in the ASL/English Interpreting Program. 
  19. Other duties as assigned.

Work Environment 

Work is performed across and throughout the college across multiple locations and modalities. Work may be performed in an office or classroom/lab environment with frequent interruptions. Travel to off-site locations may be needed, and additional hours may be required beyond the normal work schedule.

Minimum Qualifications

Bachelor’s degree. Completion of an Interpreter Training Program (ITP) from an accredited College or University; Licensed to Supervise ASL interpreters, Related experience may substitute for the degree requirement on a year-for-year basis. 

Three years of progressively responsible  experience in a range of communication access tools, approaches, and systems (ASL, TypeWell, CART, Amplification, etc.) in a post-secondary educational setting. Demonstrated experience communicating with deaf individuals. Experience in coordinating personnel and/or arranging contracted services. Understanding of digital navigation needs and strategies to support digital inclusion. Two (2) years of experience supervising employees.

Knowledge, Skills, and Abilities

Knowledge of:
  • Supervisory principles;
  • Disability accommodation, disability studies and disability justice;
  • Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
  • Budget administration principles;
  • Grant and/or contract administration principles;
  • Analytical methods and techniques;
  • Needs assessment methods including needs related to personnel, equipment, and services;
  • Program/project management principles and techniques.
  • Forms of realtime communication access including sign languages and speech to text used by consumers, with attention to the unique needs of clients in an educational setting.
  • Knowledge of plain language, translation, and transcription in written communication
Skills in:
  • Supervising staff and ensuring compliance with licensure and certification requirements;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals, mediating and resolving conflicts in learning environments;
  • Managing, marketing, and promoting programs;
  • Planning and implementing program components;
  • Compiling and analyzing data;
  • Conducting needs analysis;
  • Public communication;
  • Conducting outreach activities;
  • Preparing collateral and marketing materials;
  • Analyzing the applicability and/or value of the implementation of emerging trends and/or services;
  • Assessing the consequences and outcomes of program initiatives;
  • Monitoring legal and regulatory changes;
  • Analyzing processes and making recommendations for improvement;
  • Coordinating activities with other internal departments and/or external agencies;
  • Preparing a variety of reports related to operational activities, including statistical analysis;
  • Using a variety of sign language styles;
  • Direct service provision; present information and ensure equal participation for clients in educational settings;
  • Operating a computer and various software packages including use of shared record management systems;
  • Technical troubleshooting to support transcribers.
Ability to:
  • Work with people of diverse age groups and social, cultural, economic, and ethnic backgrounds;
  • Create a culture of collaboration focused on professional development;
  • Accommodate a variety of sign language styles to allow equal participation for the client;
  • Serve as a subject matter expert to assess, train, and mentor interpreters and transcribers, and other roles;
  • Problem solve in emergency interpreting and transcribing situations;
  • Effectively manage and prioritize the work to meet student, staff and administrative needs;
  • Communicate effectively;
  • Present materials to groups and individuals;
  • Develop strategic and operational plans;
  • Work with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Maintain confidentiality;
  • Interpret complex documents;
  • Analyze processes and make recommendations for improvement; evaluating service delivery and outputs from contracted providers
  • Utilize, analyze, and make recommendations regarding technologies used for communication access, data gathering, and reporting.

NEW: 09/2025