CCOG for DA 150 Spring 2024
- Course Number:
- DA 150
- Course Title:
- Dental Office Procedures I
- Credit Hours:
- 2
- Lecture Hours:
- 20
- Lecture/Lab Hours:
- 0
- Lab Hours:
- 0
Course Description
Provides an overview of procedures associated with reception desk responsibilities and dental office management. Prerequisites: Acceptance in the Dental Assisting program.
Addendum to Course Description
The course will be presented in a hybrid format, to include an online portion in addition to scheduled face-to-face meetings in the computer lab.
Intended Outcomes for the course
Upon completion of the course students should be able to:
- Use desktop computers and software to carry out basic dental front office practice management procedures.
- Apply knowledge and skills to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.
Outcome Assessment Strategies
Outcomes Assessment Strategies
- Participate in online Discussions
- Complete online web presentations
- Complete computer lab exercises in Eaglesoft
- Initiate resume and cover letter writing to prepare for spring term collaboration with PCC job skills team
Course Content (Themes, Concepts, Issues and Skills)
Concepts, Themes and Issues
- The business of dentistry
- Management techniques
- The dental assistant as office manager
- The well-equipped dental office: computer, phones and fax
- Office design
- Common types of office correspondence
- Third party reimbursement and billing procedure
- Maintaining and storing medical/dental records
- Appointment management systems
- Bookkeeping and accounts receivable
- Maintaining personnel records
- Initiate resume and cover letter writing to prepare for spring term collaboration with PCC job skills team
Competencies and Skills
- Explain the concept of dentistry as a business.
- Describe the service concept.
- Differentiate between different styles of management.
- Describe the skills necessary for an effective office management plan.
- Explain the concept of patient’s rights.
- Identify the various types of correspondence used in a dental office and reproduce a variety of sample communications.
- Describe a variety of appointment management systems and demonstrate the ability to schedule appointments in the PCC Dental Clinic.
- Describe an accounts receivable/bookkeeping system and demonstrate the use of software to set up patient accounts.
- Describe common budgeting, banking and check writing procedures as they relate to dental practice bookkeeping.
Related Instruction
Computation
Hours: 10- Use desktop computers and software to carry out basic dental front office practice management procedures.
- Apply knowledge, skills, and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.
- Complete business and financial aspects of a dental office using a dental financial database.
- Practice third party reimbursements.
Communication
Hours: 9- Use desktop computers and software to carry out basic dental front office practice management procedures.
- Apply knowledge, skills, and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.
- Learn and practice scheduling and treatment planning
- Review websites specific to dental office practices and participate in peer to peer discussion using dental terminology
- Initiate resume, cover letter writing preparations for spring term
Human Relations
Hours: 4- Use desktop computers and software to carry out basic dental front office practice management procedures.
- Apply knowledge, skills, and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.
Activities:
- Small group collaborative computer activities that encourage active listening and inquiry skills
- Study and discuss Patients' Rights and responsibilities in regard to dental treatment
- Explore management styles of both corporate and private offices in order to gain understanding of human dynamics with a variety of dental practices