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CCOG for COMM 214 archive revision 201704

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Effective Term:
Fall 2017 through Spring 2019
Course Number:
COMM 214
Course Title:
Interpersonal Communication: Process and Theory
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:

Course Description

Introduces interpersonal communication in different contexts in order to build and manage relationships. Focuses on message exchange in person-to-person interactions; emphasizes theoretical principles and their application. Concentrates on the development of communication skills to build communication competence in interpersonal contexts. Recommended: COMM 100. Audit available.

Intended Outcomes for the course

Upon successful completion, students should be able to:

  1. Select and apply appropriate communicative behavior to improve the quality of dyadic interactions in various contexts.
  2. Use active listening skills to analyze and explain dyadic interactions with others, including others from diverse backgrounds.
  3. Manage conflict through learned conflict management techniques in a variety of situations.
  4. Practice communication competence in person-to-person interactions to build self-efficacy and to manage relationships.


Integrative Learning

Students completing an associate degree at Portland Community College will be able to reflect on one’s work or competencies to make connections between course content and lived experience.

Course Activities and Design

Course outcomes and objectives are met in the face-to-face and online modalities with a combination of: lectures, online modules, in-class application activities, out of class experiential learning activities, reflection journals, group projects (role plays of course skills), discussion, discussion posts, exercises, interpersonal skill manuals, exams and service learning projects.

NOTE:  In order for the course to fulfill the Oral Communication outcome (outcome 4), instructors need to choose multiple assignments (at least 3) across the term that require synchronous, face-to-face oral communication activities.

Outcome Assessment Strategies

The forms of assessment will be determined by the individual instructor. 

Assessment strategies may include:

  • Qualitative examinations
  • Essays
  • Research papers
  • Portfolios
  • Oral presentations
  • Community Based Learning                        
  • Quantitative examinations
  • Journals
  • In-class participation
  • Projects
  • Group work
  • Dyadic exercises

Course Content (Themes, Concepts, Issues and Skills)

Themes, Concepts, and Issues:

  • Identity
  • Perception
  • Self-Disclosure
  • Interpersonal Communication theories
  • Language
  • Relational Development
  • Active listening
  • Conflict Styles and Management
  • Nonverbal communication
  • Cultural context
  • Communication climate

Competencies and Skills:

Students will:

  • Be able to analyze dyadic conversations in terms of interpersonal communication theory.
  • Be able to explain communication models.
  • Be able to analyze the effectiveness of their own, as well as others’, communication choices in a variety of contexts.
  • Be able to explain how nonverbal behaviors influence the communication process.
  • Be able to see how the nature of language influences the communication process.
  • Be able to demonstrate effective listening.
  • Be able to identify a range of potentially useful conflict resolution behaviors.

A textbook is required. Suggested texts. Alternative texts need Dept. or SAC chair approval.

Interpersonal Communication: Competence & Contexts, Lane; Pearson

Interpersonal Communication: Everyday Encounters, Wood

Interpersonal Communication, Floyd

Interpersonal Communication, Trenholm

Interpersonal Communication: Relating to Others, Beebe, Beebe & Redmond

The Interpersonal Communication Book, DeVito

Reflect and Relate, McCornack, 3rd ed., Bedford/St. Martins