CCOG for CEU 915Y archive revision 202503
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- Effective Term:
- Summer 2025 through Fall 2025
- Course Number:
- CEU 915Y
- Course Title:
- Conflict Resolution- Getting Along in the Workplace
- Credit Hours:
- 0.3-4
- Lecture Hours:
- 0
- Lecture/Lab Hours:
- 0
- Lab Hours:
- 0
Course Description
When conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools to help resolve conflict successfully and produce a win-win outcome.
Intended Outcomes for the course
Understand what conflict is and how it can escalate, The types and stages of conflict
The five most common conflict resolution styles and when to use them, How to strengthen
the flow of positive information by using verbal and non-verbal communication
Effective techniques for intervention strategies, Ways to manage conflicts so that
productivity and performance are enhanced