CCOG for CEU 3492 archive revision 201501
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- Effective Term:
- Winter 2015 through Spring 2024
- Course Number:
- CEU 3492
- Course Title:
- Emergency Dispatch Service Program
- Credit Hours:
- 3.5
- Lecture Hours:
- 0
- Lecture/Lab Hours:
- 0
- Lab Hours:
- 0
Course Description
Utilizes the NAED course to prepare for qualification of the nationally recognized National Academies of Emergency Dispatch, Basic Telecommunicator (NAED) Certificate.
Intended Outcomes for the course
Establish techniques for communicating with callers in crisis.
Apply and define police, fire and medical call classifications.
Define liability and ethical issues inherent to telecommunications.
Apply quality assurance and improvement protocols used in communications centers.
Create a stress management plan to address the effects of burnout in telecommunications.