Portland Community College | Portland, Oregon

PCC strongly encourages faculty, staff, and students to communicate concerning or problematic behaviors, which may or may not be considered a crisis situation, including:

  • Students struggling with life factors significantly impacting their ability to be successful in school.
  • Students exhibiting a pattern of disruptive behavior in the class or other college setting.
  • Students expressing excessive anger or rage toward other students or college faculty or staff.
  • Students making direct or indirect statements expressing intent to harm themselves or others.
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What happens next

Phase 1: Case creation

A Concern is Identified and Reported:

The first step in the process of connecting students with support resources is for concerned faculty, staff, students, or community members to notify a retention coordinator about a student’s circumstances. This is best done through the use of the Student of Concern/Incident Report Form. If you have questions about whether to complete a form, you may contact the retention coordinator assigned to your campus/center:

Cascade Campus:
Nikki Barone - nbarone@pcc.edu 971-722-5445
Rock Creek Campus, Hillsboro Center, and Willow Creek Center:
Jeff Lamont - jeff.lamont1@pcc.edu 971-722-7636
Southeast Campus:
Christina Shafer - christina.shafer@pcc.edu 971-722-6090
Sylvania Campus, CLIMB Center, Downtown Center, and Newberg Center:
Garrett Cimino - garrett.cimino@pcc.edu
A Case is Created:

Your Student of Concern (SOC) form is sent to the retention coordinator who determines whether the student’s situation should move forward as a concern or conduct case and gathers additional information to support intervention efforts.

Phase 2: Initial action

The Case is Screened for Immediate Threat to the Safety of the Student and the College Community:

The retention coordinator immediately screens cases involving students in crisis to determine whether or not a student poses a threat to self or to the campus. Resources such as Counseling and Public Safety are brought in as appropriate. After consulting, the coordinator will decide on the best way to support the student. Possible responses include ongoing monitoring, outreach and referral to resources, immediate attention, or referral to a team of supportive professionals (Behavioral Intervention Team) to discuss how to best support the student and take action to ensure campus safety.

The Coordinator Will Reply to Your Student of Concern (SOC) Submission:

You will receive an email from the coordinator to thank you for your information. In the email, the coordinator may ask you for clarification or for additional information. You also will be reminded that all community college staff members are mandatory reporters who must report knowledge of possible child abuse to law enforcement or DHS.

It is important to note that we aim to protect student privacy in the SOC process. You will likely not receive updates about the student regarding referral to resources or other outcomes. Be assured, however, that all indicated interventions will be provided to the student and you will be notified of relevant information allowable within federal and college student privacy guidelines.

Phase 3: Intervention planning

Retention Coordinator Action:

The coordinator determines the initial action needed to support a student of concern. Possible interventions include meeting with the student, referring the student to campus or community resources, identifying a single point of contact who will work with the student to provide holistic support, referring the case to the campus Behavioral Intervention Team (BIT) for further discussion of support interventions, or closing the case. All decisions and actions are fully documented.

Retention Coordinator Information Research:

To inform an intervention plan, the coordinator contacts relevant campus sources to gather additional information about a student and his/her experiences on campus. Individuals who may be contacted include instructors; academic, program, and financial aid advisors; resource center coordinators; and public safety officers. If you are contacted, you may be asked to share your observations about a student or to provide information about a student’s attendance or level of engagement. As additional information about a student is acquired, the SOC coordinator consults with others to assess and update the planned intervention.

Phase 4: BIT meeting

Behavioral Intervention Team (BIT) Process, Meeting, and Action:

The Behavioral Intervention Team (BIT) is a team of supportive professionals who meet at least once a month to review student of concern (SOC) cases and recommend steps to connect students with support resources. Representatives from campus services such as Counseling, Advising, and Public Safety join the retention coordinator in determining the best way to promote the success and well-being of students of concern and the larger PCC community. Before recommending success strategies, the team gathers pertinent information from instructors, resource providers, and others to develop a clear history of a student’s experiences at PCC.

BIT members follow nationally recognized standards to assess a student’s level of concern and plan interventions for each student accordingly. Commonly, SOC students are referred to campus resources such as Counseling, Advising, and Disability Services. The retention coordinator may meet with a student to offer support with college processes or to clarify a student’s responsibilities in the classroom and on campus. When appropriate, the BIT members also recommend actions to address the needs of others in the college community who may be affected by a SOC case. Throughout the BIT process, student privacy is strictly observed and detailed records are maintained.

Phase 5: Case management

The retention coordinator oversees the Students of Concern (SOC) case management process from the time a case is initiated through closure. Case management includes both immediate and ongoing interventions, follow-up, and monitoring. The SOC case management process requires continuous assessment and revision of intervention plans, communication with Behavioral Intervention Team (BIT) members and other stakeholders, and careful recordkeeping.

Phase 6: Closure

Students of Concern (SOC) cases are closed after a student’s problem is fully resolved or after measures are solidly in place to promote the student’s safety (and the safety of others); general wellbeing, and academic success. Records of closed cases are stored and referenced as needed to support subsequent SOC reports. Minor concerns not requiring SOC action are reviewed when necessary for consideration of possible cumulative concerns. Case records are also used to track the frequency of concerns on each campus and to note behavior trends.

When should I call Public Safety instead?

You should call Public Safety's urgent line at 971-722-4444 if the incident has reached a level of crisis. If you are ever unsure, call the non-urgent line at 971-722-4902.