Distance Education faculty help desk

Contact Distance Education Faculty Help Desk


The Distance Education Faculty Help Desk provides help for Instructors with online courses or courses that use Desire2Learn. This help desk is staffed by college staff Monday through Friday, 8am to 5pm. After 5pm and on weekends, additional coverage is provided by Desire2Learn user support staff.

Distance Learning status


Contact us

  • Phone: 971-722-8227
  • Outside the Portland Area: 1-866-922-1010 ext. 8227
  • Email dlhelp@pcc.edu

Hours

Staffed by PCC employees

Monday – Friday
8am – 5pm

All other hours, including Saturday and Sunday, are staffed by Desire2Learn Support.

What we can help with

PCC staff can help you troubleshoot issues with your online course, teach you how to use the tools, and answer questions about PCC-specific information such as dates, deadlines, and processes.

The Desire2Learn help desk can assist with issues using the Desire2Learn environment or reporting outages.

Support materials and handouts

You can also try using our rich collection of online help materials to see if we’ve already put together instructions that may solve your problem.

Whom do I contact?

Problems with Desire2Learn, Blackboard Collaborate, or your distance learning course
Distance Education Faculty Help Desk: dlhelp@pcc.edu or 971-722-8227
Problems with MyPCC, PCC email, Banner, the public website, or your PCC-owned computer
PCC Staff Help Desk: helpdesk@pcc.edu or 971-722-4400
One-on-one training
Instructional Technology Specialists
Technical support for students
Student Help Desk: shd@pcc.edu or 971-722-8222

To report an outage when the help desk is closed, please call 971-722-4400 and press 1 to activate the emergency pager.