My Refunds
Attention Financial Aid Students
Financial aid refunds are issued electronically via the My Refunds Program at PCC within 1 to 2 business days of disbursement. Watch your MyPCC email for an invitation to enroll, then login to the MyPCC Paying for College tab and select the My Refunds link located in the Financial Aid channel. A list of Frequently Asked Questions is provided below.
Avoid delays
Be sure to complete your enrollment in the My Refunds program on time. If your enrollment is not complete, your refund may be delayed by up to two weeks.
| Refund Method | Select your refund method by this date:* | Description |
|---|---|---|
| Direct Deposit (ACH) | The first day of the term:
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Funds will be available within 1 to 2 business days of disbursement. Please refer to the financial aid disbursement schedule. Use your existing checking or savings account. |
| Sallie Mae® No Fee Student Checking with Debit MasterCard® |
The Friday before term starts:
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Access your funds the same day as disbursement (after 5 PM) with an open and active account. Please refer to the financial aid disbursement schedule. |
*Financial aid disbursement and refunding begins the 2nd Wednesday of the term. Please refer to the financial aid disbursement schedule and be sure to pay attention to the drop deadlines and payment due dates deadlines!
Need Help?
Call 800-239-4211 for help with enrollment or information about Direct Deposit (ACH).
Call 877-346-2756 for help with Sallie Mae Bank (Refund Card) password resets, check orders or replacement cards.
Frequently Asked Questions
Click on a question below to get more information.
Enrollment Information
Refund Information
Sallie Mae No Fee Student Checking Information
Other PCC Information
Enrollment Information
- When can I sign up for My Refunds?
- Look for the "Time to Sign Up for My Refunds" message sent to your MyPCC email that will be sent once your financial aid requirements have been met and you are enrolled in one or more credit courses.
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In the meantime, please verify your address by logging into MyPCC and selecting My Profile in the Quick Links section of the MyPCC Home tab to see the address PCC currently has on file for you. If your address is incorrect, stop by any registration or business office to have it updated, or call 971-722-8888 or 971-722-4234. - How do I sign up for My Refunds?
- Log into MyPCC Paying for College and click the My Refunds link located in the Financial Aid channel. If you need help with enrollment, please do not hesitate to call 800-239-4211 or print How to Enroll in the My Refunds Program at PCC, which describes the following three-step process:
- Accept the Terms and Conditions.
- Verify your personal information to ensure your refund is not delayed.
- Make your refund disbursement selection.
- No-fee student checking account (Refund Card): You will be directed to their website to open the account. If a new web page does not display, you need to remove your popup blocker.
- Direct Deposit (ACH): You will be prompted to enter your bank account information and the bank's transit/routing number.
- You must use your bank account, not your debit account.
- Is there a deadline to select my refund option?
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Yes! To avoid delays, you must make your final refund selection BEFORE the sign up deadline (shown above). If you do not, your refund could be delayed by a week or more.
- Will I need to sign up every term?
- No. The refund method you select will apply to all future refunds, so you only need to sign up once. You may, however, change your refund preference as often as you like, but be sure to allow at least one week for the change to be processed. If you change your refund preference after the sign up deadline (see above), your refund may be delayed.
- What if I don't sign up in time?
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If there is ever an issue with processing your refund electronically, a paper check will be mailed in 7 to 10 business days. >Free check cashing is available at Rivermark Community Credit Union and Chase bank locations. A valid state or federal photo identification and a PCC ID card are required. Other restrictions may apply.
- Is text messaging available?
- Yes. You may receive optional notification by text when your refund has been disbursed. To sign up. Login to MyPCC, click on the Paying for College tab and select the My Refunds link located in the Financial Aid channel. Next, click on the About Me tab and scroll down to the Text Message Request section and follow the 3 steps listed.
- How do I know if I signed up successfully?
- For Direct Deposit (ACH), you can verify your account is set up by scrolling to the bottom of the page on the ABOUT ME tab. For the No-Fee Sallie Mae Checking account, you should receive an immediate "Congratulations" message from the bank with your new account number. A message will also be sent to your MyPCC account the following day letting you know "You have successfully enrolled..." - OR - "You need to complete your enrollment ...".
- I already have direct deposit. Do I need to sign up again?
- Yes. You will need to sign up again with the college's refund partner, Sallie Mae.
- I received an error message when I clicked the My Refunds link. Why?
- The college has to send your information to Sallie Mae. If you received an error message telling you to contact your system administrator, it means that your information hasn't been sent. Watch your MyPCC email account for a message with the subject of "Time to Sign Up for My Refunds!"
- Do I need to remove popup blockers?
- Yes. If you are signing up for the Refund Card option (No-fee student checking with debit MasterCard ®), then you do need to allow pop-ups from Sallie Mae Bank.
- I received an error message when I clicked the My Refunds link. Why?
- The college has to send your information to Sallie Mae. If you received an error message telling you to contact your system administrator, it means that your information hasn't been sent. Watch your MyPCC email account for a message with the subject of "Time to Sign Up for My Refunds!"
Refund Information
- When can I expect to get my financial aid refund?
- Refunds will be issued through Sallie Mae according to the financial aid disbursement schedule. Refunds are issued twice weekly on Tuesday and Friday during the remainder of the term.
- Students who have opened a Sallie Mae account (Refund Card) before the term begins will receive their money by 5PM on the SAME DAY funds are released. Students who sign up for direct deposit will receive their money in 1 -2 days. If you do not make your refund selection your funds will be mailed, which will take 7-10 business days.
- What is the fastest way to get my refund?
- Refunds are disbursed beginning the 2nd Wednesday of each term. If you sign-up BEFORE the term begins and select the Sallie Mae account (Refund Card) option, you will have access to your money by 5PM the SAME DAY it is released by the college. If you prefer direct deposit (ACH), your refund will be available 1 to 2 days later. If you do not sign up in time or do not have an account, a check will be mailed and should reach you in 7 to 10 business days.
- How will I be notified when my money has been delivered?
- Notification will be sent by email or optional text messaging. If you select the Sallie Mae account (Refund Card) option, the funds will be available the same day. Otherwise, they will be delivered to your bank within 1 to 2 days.
- Is there any reason a check would be mailed?
- Yes. If you have not completed your refund selection by the time your money is disbursed, or if there is a problem with your refund selection, a check will be mailed by Sallie Mae. It can take up to two weeks to receive your money by check, so be sure to sign up before the term begins to avoid delays. You may select your refund option by accessing the My Refund link located on the Paying for College tab of MyPCC. Free check cashing is available through Rivermark Community Credit Union and Chase bank locations. A valid state or federal photo identification and a PCC ID card are required. Other restrictions may apply.
- I am expecting financial aid money and it hasn't been credited yet. What should I do?
- Use MyPCC > Paying for College > Account Summary by Term to see if your award has been posted and your financial aid refund has been processed. If so, click on the My Refund link to see the status of your refund. NOTE: If you have not selected a refund option, it will show that a check will be mailed which can take up to 2 weeks. If you want your money faster, you must sign up for a no-fee checking account with Sallie Mae or Deposit to an existing checking account.
- What if I haven't selected My Refund option via MyPCC and need money sooner?
- The college makes every reasonable effort to let students know about the deadlines and requirements related to financial aid. The college does have limited emergency loan funds to assist students with emergencies, such as eviction or other serious circumstances that may prevent them from attending. To see if you qualify, please visit the Dean of Students Office at your campus.
- I've decided I don't need my student loan. How can I give the money back?
- Student loan amount decisions should be made prior to the transmission of funds to Sallie Mae. After you receive your refund, return of funds associated with student loans must be made directly with the loan servicer. Contact Financial Aid for details and assistance.
Sallie Mae No Fee Student Checking Account Information
- How can I access my money using the Sallie Mae No Fee Student Checking Account?
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When you select the No-Fee Sallie Mae checking account as your refund preference, you will be prompted to open an account. Once opened, your account will be ready for your financial aid disbursement immediately and a debit MasterCard will be mailed within 7 to 10 days to your most recent address on file (be sure to verify it is correct). There are a number of ways to access your money, including:
- ATM withdrawals: Free withdrawals from ATMs on campus or any of the 800+ Allpoint ATMs located in the Portland Metro area.
- Debit card: Make a purchase using your debit card anywhere MasterCard is accepted.
- Free check writing: Your first order of 25 checks is free! We suggest ordering them at the time you open your account as these may reach you 1-2 days sooner than your debit card. Simply click on your account number and select the Account Maintenance link.
- Transfer money:: Link your No-Fee Sallie Mae account with another bank account and use the Transfer Money function to move money between accounts. Transfers take 2-4 days to process.
- Bill Pay: Use the Make Payments function to pay your bills automatically ($1000 daily limit)
- Cash advance from MasterCard banks: Get up to a $5000 cash advance (limited to available balance). Look for the MasterCard logo displayed on the door.
- Debit Card: Make a purchase anywhere MasterCard is accepted (see below).
- Can I get my debit card sooner?
- Not initially as the card needs to be produced and this takes 7-10 days. However, if your card is lost or damaged, Sallie Mae does offer expedited delivery at a cost of $25. The fee would be charged directly to your Sallie Mae account.
- Where can I find a fee-free ATM to make cash withdrawals?
- There is no fee to use any of the ATMs on campus or at any of the 800+ Allpoint ATMs located in the greater Portland area. The ATMs on campus are located on campus at Sylvania (Library and CC building), Cascade (SSB), Rock Creek (Building 3, just outside of ASPCC) and SE Center (Mt. Tabor Hall). Use the Allpoint ATM locator to find other Allpoint ATMs or download the Smartphone App Allpoint Surcharge Free ATM.
- When does the debit MasterCard expire?
- It will expire four years from the month of issuance.
- Are there limits on how much money I can get per day using my No-Fee Sallie Mae Account?
- Yes. Aside from being limited to the amount of money in your account, the daily limits are as follows:
Transaction Type Daily Cash Withdrawal Limit * Daily Transaction Limit Debit MasterCard - ATM withdrawal (On campus or Allpoint Network) $500 5 Transactions Debit MasterCard - Cash advance (teller assisted) $5000 2 Transactions Debit MasterCard - Signature or PIN--based transactions $3,000
20 Transactions Bill-Pay via Sallie Mae no-fee student checking $1,000 99 Transactions * Not to exceed the available account balance - Where can I use my debit card?
- It can be used to make purchases anywhere MasterCard® debit cards are accepted. You can also use your debit card to make PIN-based purchases at any merchant that displays the NYCE or Cirrus® brand marks, and to make withdrawals and balance inquiries at any ATM that displays the Allpoint , Presto!, SUMsm, NYCE or Cirrus brand marks. To find a surcharge-free ATM, logon to the web address displayed on the back of your Card and follow the link to locate the surcharge-free ATMs closest to you.
- Is 24/7 Mobile Banking available?
- Yes! Access your Sallie Mae bank account, click on the Mobile Banking tab and follow the easy directions. You can set up Once you are set up, a menu of available options will display or simply text MENU to 55269 for a list.
- Where can I learn more about the Sallie Mae No-Fee Checking Account?
- Visit Sallie Mae directly for a list of frequently asked questions.
Other PCC Information
- The address listed on the My Information tab in Sallie Mae is wrong? How do I update it?
- Your address record is stored at PCC. If it is wrong at Sallie Mae it means PCC does not have your correct address. Please verify by logging into MyPCC and selecting My Profile in the Quick Links section of the MyPCC Home tab to see the address PCC has on file for you. If your address is incorrect, stop by any registration or business office to have it updated, or call 971-722-8888 or 971-722-4234. The college will send an address update file to Sallie Mae approximately twice a week.
- Can I set up a deferred payment plan if my financial aid is late?
- Yes. The college encourages students to sign up for the College Account Payment Plan whenever a student is late in applying for financial aid.
- Can I charge books purchased from the PCC Bookstore to my financial aid?
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Eligible financial aid students may charge required books and supplies at the PCC Bookstore beginning two weeks before the start of each term until ONE week after school has begun. Before making your purchase, go to the Customer Service Desk to verify your eligibility. You must have sufficient financial aid awarded to cover tuition, fees and any book charges. NO CASH REFUNDS will be given on books. Instead, a credit will be applied to your student account for books returned during the allowable return period.