Noel-Levitz Student Satisfaction Inventory:  PCC Spring 2009 Results
Importance scale: 1 (least important) through 7 (most important)
Satisfaction Scale: 1 (least satisfied) through 7 (most satisfied)
Gap: Importance minus Satisfaction
Portland Community College
Item Importance Satisfaction Gap
1. Students feel a sense of belonging. 5.27    5.13  0.14 
2. Faculty care about me as an individual. 5.80    5.25  0.55 
3. Instruction in voc/tech programs excellent. 6.03    5.22  0.81 
4. Security staff are helpful. 5.34    4.86  0.48 
5. Registration personnel are helpful. 5.96    5.15  0.81 
6. My academic advisor is approachable. 6.06    5.06  1.00 
7. Financial aid available for most students. 6.15    4.61  1.54 
8. Classes scheduled at convenient times. 6.37    4.96  1.41 
9. Internships/practical experiences provided. 5.82    4.60  1.22 
10. Child care facilities available on campus. 4.56    4.40  0.16 
11. Security staff respond quickly in emergencies 5.85    4.85  1.00 
12. Acad. advisor helps set goals to work toward. 5.93    4.77  1.16 
13. Financial aid awards announced in time. 5.94    4.58  1.36 
14. Library resources and services are adequate. 6.11    5.43  0.68 
15. Able register for classes with few conflicts. 6.28    5.16  1.12 
16. Concern shown for students as individuals. 5.88    4.88  1.00 
17. Veterans' Services program are helpful. 4.53    4.49  0.04 
18. Quality of instruction in classes excellent. 6.41    5.42  0.99 
19. Support services for displaced homemakers. 4.90    4.55  0.35 
20. Financial aid counselors are helpful. 5.88    4.68  1.20 
21. Sufficient number of study areas on campus. 5.94    5.24  0.70 
22. People on campus respect /support. of others. 5.84    5.26  0.58 
23. Faculty understanding of life circumstances. 5.99    5.18  0.81 
24. Parking lots are well-lighted and secure. 5.92    4.96  0.96 
25. Acad advisor concerned success as individual. 5.86    4.70  1.16 
26. Library staff are helpful and approachable. 5.82    5.41  0.41 
27. The campus staff are caring and helpful. 5.83    5.26  0.57 
28. Enjoyable experience to be student on campus. 6.03    5.47  0.56 
29. Faculty fair/unbiased in treatment students. 6.15    5.25  0.90 
30. Career services help students to get jobs. 5.70    4.74  0.96 
31. Campus is safe and secure for all students. 6.19    5.33  0.86 
32. Acad. advisor knowledgeable of requirements. 6.16    4.93  1.23 
33. Admiss. counselors accurately portray campus. 5.44    4.79  0.65 
34. Computer labs are adequate and accessible. 6.09    5.41  0.68 
35. Policies/proced. re: regist/course selection. 6.02    5.35  0.67 
36. Students made to feel welcome on campus. 5.94    5.43  0.51 
37. Faculty consider differences as teach course. 5.91    5.09  0.82 
38. Student center is comfortable place. 5.41    5.02  0.39 
39. Student parking space on campus is adequate. 5.96    3.83  2.13 
40. Acad. adv. knowledge - transfer requirements. 6.04    4.79  1.25 
41. Admissions staff are knowledgeable. 5.93    5.14  0.79 
42. Equip. in lab facilities is kept up to date. 5.99    5.25  0.74 
43. Class change (drop/add) policies reasonable. 5.96    5.28  0.68 
44. Generally know what's happening on campus. 5.23    4.74  0.49 
45. Institution has good reputation in community. 5.85    5.54  0.31 
46. Faculty provide feedback/progress in courses. 6.06    5.11  0.95 
47. Adequate services to help decide career. 5.81    4.92  0.89 
48. Counsel. staff care about students. 5.83    4.96  0.87 
49. Admiss. counselors respond to needs/requests. 5.73    4.90  0.83 
50. Tutoring services are readily available. 5.94    5.21  0.73 
51. Convenient ways of paying school bill. 6.02    5.46  0.56 
52. School does what can help reach educ. goals. 6.07    5.07  1.00 
53. Assess/course placement proced. reasonable. 5.87    5.06  0.81 
54. Faculty interested in my academic problems. 5.80    4.98  0.82 
55. Acad. support svcs. meet needs of students. 5.81    5.03  0.78 
56. Business office open hours convenient. 5.87    5.04  0.83 
57. Administrators are approachable to students. 5.72    4.98  0.74 
58. Faculty knowledgeable in their fields. 6.22    5.50  0.72 
59. Orientation services help students adjust. 5.48    4.93  0.55 
60. Billing policies are reasonable. 5.90    5.22  0.68 
61. Faculty avail. after class/during ofc. hours. 6.03    5.38  0.65 
62. Bookstore staff are helpful. 5.80    5.42  0.38 
63. Seldom get "run-around" on campus. 5.91    4.97  0.94 
64. Classes - practical experiences/applicable. 5.88    5.20  0.68 
65. Students notified early if doing poorly. 5.99    4.44  1.55 
66. Program requirements are clear/reasonable. 6.14    5.23  0.91 
67. Channels - express student complaints avail. 5.70    4.65  1.05 
68. The campus is well-maintained. 5.96    5.71  0.25 
69. Good variety of courses provided on campus. 6.20    5.42  0.78 
70. Able to experience intellectual growth here. 6.28    5.63  0.65 
71. Campus student activities and orgs promote racial and ethnic understanding on campus 5.53    5.37  0.16 
72. My experience as a PCC student has improved my preparation for the diverse multicultural world around me. 5.57    5.21  0.36 
73. The PCC environment and community supports my cultural background and beliefs. 5.49    5.07  0.42 
74. My classmates embrace and respect the cultural differences of all students. 5.76    5.33  0.43 
75. I feel safe expressing my perspectives and culture at PCC 5.82    5.32  0.50 
76. The campus provides opportunities for me to socialize with students from cultural groups different than my own. 5.51    5.34  0.17 
77. Faculty in my classes respect the cultural differences of all students. 5.84    5.59  0.25 
78. Faculty initiate class discussions that promote inclusiveness of diverse perspectives and cultures. 5.60    5.32  0.28 
79. Faculty successfully manage difficult discussions around cultural and social issues. 5.66    5.29  0.37 
80. Faculty and staff of diverse cultural backgrounds add to my educational experience. 5.60    5.33  0.27 
81. Inst's commit to part-time students?     5.49   
82. Inst's commit to evening students?     5.27   
83. Inst's commit to older, returning learners?     5.37   
84. Inst's commit to under-represent populations?     5.16   
85. Inst's commit to commuters?     5.21   
86. Inst's commit to student with disabilities?     5.30   
87. Factor in decision to enroll: Cost 6.30       
88. Factor in decision to enroll: Financial aid 5.68       
89. Factor to enroll: Academic reputation 5.46       
90. Factor to enroll: Size of institution 4.82       
91. Factor to enroll: Opportunity to play sports 3.19       
92. Factor to enroll: Recommend from family 4.35       
93. Factor to enroll: Geographic setting 5.48       
94. Factor to enroll: Campus appearance 4.94       
95. Factor to enroll: Personal attention prior 4.87       
Scales
Student Centeredness 5.78    5.20  0.58 
Instructional Effectiveness 6.06    5.23  0.83 
Responsiveness to Diverse Populations    5.30   
Campus Support Services 5.25    4.75  0.50 
Safety and Security 5.85    4.77  1.08 
Academic Advising/Counseling 6.00    4.90  1.10 
Admissions and Financial Aid 5.86    4.78  1.08 
Academic Services 5.96    5.29  0.67 
Registration Effectiveness 6.02    5.23  0.79 
Service Excellence 5.76    5.10  0.66 
Concern for the Individual 5.91    5.02  0.89 
Campus Climate 5.79    5.14  0.65 
So far, how has your college experience met your expectations?   4.77  
Rate your overall satisfaction with your experience here thus far.   5.44  
All in all, if you had to do it over, would you enroll here again?   5.74