PCC / Catalog / Management & Supervisory Devl / MSD 151

PCC Catalog

Management & Supervisory Devl

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MSD 151   Working with Difficult People
Credits: 1.00
Description: Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit available.

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