Portland Community College | Portland, Oregon

TITLE: Department Director II

CATEGORY: Management

FLSA: Exempt



Under the direction of the Vice President or District President oversees a department of moderate scope and complexity with District-wide impact, such as Institutional Effectiveness and/or other applicable area. Incumbents have overall accountability for providing leadership in long-range planning, program development, problem solving, and staff development in an assigned administrative department. Responds to inquiries from College departments, the community, and/or external agencies and supervises administrative services professionals, paraprofessionals, and technical/support staff. May serve as a member of the President's Cabinet.


The Department Director II is the second level in a three level Department Director series. The Department Director II is distinguished from other Department Directors by its responsibility for a department moderate in scope and complexity. Areas of responsibility require significant job knowledge base. The impact of work and decisions can affect the entire District and will have a longer impact than Level I positions.


  1. Supervises administrative services professionals, paraprofessionals, technical/support and classified staff and performs both direct and indirect supervision through subordinates. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  2. Provides oversight and directs the implementation of internal operations, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings for department of moderate complexity; ensures compliance with Federal, State, and local laws, regulations, codes, and/or standards; coordinates activities between multiple service areas; works to integrate and coordinate service areas.
  3. Provides primary leadership in guiding, planning, implementing, evaluating, and modifying programs, processes, and operations related to department; interprets and applies federal and state mandated guidelines. Plans, implements, administers, and evaluates related programs, projects, and services impacting the college.
  4. Ensures departmental adherence and compatibility with organizational goals, objectives, and strategic initiatives, as well as all local, state, and federal laws and regulations.
  5. Directs and reviews a variety of reports, reconciliations, work papers, promotional efforts, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, governmental entities, and external agencies.
  6. Develops and administers business unit budgets; approves expenditures; reviews financial statements; manages financial operations.
  7. Responds to requests for information and provides subject-matter-expert guidance to other departments, consumers, the general public, and/or outside agencies.
  8. Develops, recommends, and administers policies, procedures, and processes in support of departmental operations; implements and monitors compliance with approved policies, procedures, and processes.
  9. Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
  10. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate. Serves as a liaison to external agencies.
  11. Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services.
  12. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.


Institutional Effectiveness

Positions assigned to Institutional Effectiveness may also be responsible for:

  • Providing leadership, management, and coordination of District-wide institutional research and effectiveness functions to promote information-based decision making, planning, and policy evaluation and implementation for the Board, District President, Vice Presidents, Campus Presidents, and/or other leadership positions.

  • Supervising and monitoring the issuance of state and federal reporting to ensure District compliance with state and federal regulations.

  • Position-specific Minimum Qualifications: Master's degree in education, behavioral or social science, public policy, or related field with emphasis on research, planning and assessment activities related to higher education. Five years of experience in research, planning and assessment activities related to higher education. Management and supervisory experience is desired.
Auxiliary Services

Positions assigned to Auxiliary Services may also be responsible for:

  • Directing and leading processes that ensure effective, efficient, and professional delivery of goods and services to students, faculty and administration for assigned business operations.

  • Position-specific Minimum Qualifications: Bachelor's degree in business administration or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years experience in the management of a large organizational unit providing services to a wide range of clients. Experience must have included supervisory, planning, fiscal and evaluation responsibilities.
CLIMB Center for Advancement

Positions assigned to CLIMB Center for Advancement may also be responsible for:

  • Directing and fostering high levels of satisfaction among the business community to facilitate further opportunities for CLIMB engagement.
  • Promoting collaborative and integrated management approaches to develop and deliver CLIMB products and services.
  • Encouraging innovative solutions that address client needs and distinguish the college from other providers of such services.
  • Position-specific Minimum Qualifications: Bachelor's degree in business administration or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years experience in management of a business or organization that was responsible for sales and business development, strategic planning, service delivery and operational execution. Experience must have included financial management including profit and loss, budgets, expense control, fiscal operations and profitability targets and staff supervision.


Specific minimum qualifications are outlined in the position-specific sections, above.


Knowledge of:

  • Leadership and managerial principles;
  • Budgeting principles and practices;
  • Advanced theories and principles related to area of assignment;
  • Strategy development principles and procedures;
  • Applicable local, state and federal laws, codes, rules, and regulations;
  • Public administration principles and practices;
  • Policy and procedure development and administration principles and practices;
  • Conflict mediation principles and practices;
  • Public relations principles;
  • Strategic management principles and practices;
  • Program management and development principles;
  • Higher education principles and practices.

Demonstrated Skill in:

  • Directing and providing leadership to subordinate staff;
  • Providing strategic leadership;
  • Planning, implementing, improving, and evaluating programs, policies, and procedures;
  • Developing, administering, and managing budgets;
  • Speaking in public;
  • Managing multiple priorities simultaneously;
  • Analyzing and developing policies and procedures;
  • Managing change and sensitive topics;
  • Planning, analyzing, and evaluating programs and services, operational needs, and fiscal constraints;
  • Evaluating research to identify potential solutions, resolve problems, or provide information;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology for communication, data gathering and reporting activities;
  • Communicating effectively through oral and written mediums.


Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

REV: 04/07

REPLACES: Institutional Effectiveness Director; Director of Institutional Advancement; Affirmative Action Director; Auxiliary Services Director