Portland Community College | Portland, Oregon

TITLE: Instructional Technology Specialist

CLASS: Classified




Under the direction of Instructional Support management, works directly with faculty to build and produce online courses and material and to select appropriate media and presentation tools for in-class delivery. The incumbent consults with faculty and instructional designers, recommends media and tools, and advises on multimedia production issues. The incumbent is also responsible for developing and delivering technical training to distance education and classroom faculty in the use of tools for teaching distance learning classes. Work results have a direct and highly visible impact on the quality of instruction, services and image of PCC.


  1. Works one-on-one and in groups with faculty and staff to create online courses, services and instructional material. Collaborates with other distance learning staff to work with faculty to gain an understanding of the course objectives and outcomes, assists with creation of lesson plans and other training materials, and selects and recommends media and teaching activities.
  2. Assists faculty and staff with options for presenting instructional materials or presentations using a variety of software applications including, but not limited to Camtasia, Wimba Voice Tools, Photoshop, podcasting, videoconferencing, digital cameras and audio/video editing software.
  3. In collaboration with appropriate department staff trains faculty and staff in the use of the Learning Management System. Provides telephone technical support for faculty and student users.
  4. Provides information and assists faculty and staff with using IT equipment and software. Provides training and workshops for individuals or small groups on a number of topics dealing with technology and course work delivery. Serves as development resource and produces documentation and training material in response to instructional needs.
  5. Provides professional guidance to faculty in designing, producing and maintaining instructional web pages for the most effective delivery of course materials.
  6. In collaboration with appropriate department staff assists with the administration of the Learning Management System. This includes creating, backing up and restoring courses and managing user and course accounts. Uses Banner to administer training registration and tracking.
  7. Researches new instructional technologies for viability within instructional/classroom setting and advises management on equipment and training needs. Makes recommendations to departments and/or the campus regarding IT equipment purchases.
  8. Designs, develops and produces media elements for courses and other projects. Advises on production issues, including content acquisition, multimedia authoring, animation, graphics, video and audio. Monitors appropriate usage by instructors of materials concerning copyright laws.
  9. Maintains up-to-date computer skills by attending training on new equipment and learning new/modified procedures and software.


Work is typically performed in an office environment with some travel to other campuses. Interruptions are expected to occur often and the incumbent must be able to prioritize work. Heavy computer use on a daily basis. Must be able to adapt and respond quickly to constantly changing technology.


Basic level of learned physical skill is required to perform such functions as keyboarding and operating multimedia equipment.


Associate’s degree or two years of college-level course work in computer applications, instructional technology and multimedia production or related area. Relevant experience performing the duties of the job may substitute for the educational requirement.  Two years of recent experience in a setting working with various types of computer software and hardware and multi-media applications.

Knowledge and understanding of the principles and practices of instructional design. Knowledge of current computer software packages. Considerable knowledge of current computer creative and production software applications.

Ability to work with non-technical clients and students and translate content into multimedia products in formats including but not limited to: video, audio, graphics, digital animations, and HTML. Demonstrated ability to work as part of a project team. Ability to remain calm under pressure. Strong written and verbal communication skills. Active listening skills.

REV: 7/25/08

REPLACES: Development/Production Specialist, Grade 22, Presentation  Support Specialist, Grade 20