Portland Community College | Portland, Oregon

TITLE: Interpreting and Transcribing Services Coordinator

CLASS: Academic Professional

EXEMPT STATUS: Exempt

LEVEL: 5

NATURE AND SCOPE OF WORK

Position responsibilities include coordinating the scheduling and assignment of CART (Communication Access Real-Time Translation), Sign Language Interpreters, and TypeWell Transcribers for students and staff requesting services. The Coordinator develops goals and objectives for staff interpreters, monitors the assigned budget and provides monthly reports; meets with students and staff to discuss and assess their specific needs, and provides interpreting and transcribing services for an assigned client caseload.

PRINCIPAL ACCOUNTABILITIES

  1. Meets with prospective Sign Language Interpreters, CART Captioners and TypeWell Transcribers to discuss PCC’s needs. Evaluates the interpreting skills of prospective interpreters and assists with hiring of qualified interpreters and transcribers.
  2. Coordinates the scheduling and assignment of Sign Language Interpreters, CART Captioners and TypeWell Transcribers. Evaluates interpreters and transcribers quarterly and offers suggestions for performance improvement. Reviews interpreter and transcriber time cards for accuracy.
  3. Coordinates the Captioning of audiovisual media to provide full access for students who are deaf or hard of hearing.
  4. Schedules freelance interpreters to assist in meeting the interpreting needs of PCC staff and faculty. Arranges for Sign Language Interpreters working as Independent Contractors to be integrated into the PCC computer system. Receives and reviews billing statements from Sign Language Interpreters working as Independent Contractors.
  5. Monitors interpreter and transcriber expenses and assigned budget. Develops monthly reports for Department Chair. Meets with counselors in the Office of Students with Disabilities to address the use of interpreting and transcribing services.
  6. Provides in-class interpreting and transcribing services for students; assesses student needs and the interpreting/transcribing situation before and during assignments and makes adjustments as needed.
  7. Works with instructors and students participating in PCC’s Sign Language Interpreter Training Program (SLIP). Coordinates the scheduling of interpreters participating as mentors in the internship program with students in the SLIP classes. Mentors SLIP students performing their internships.
  8. Meets with students and faculty members to problem solve classroom issues with Sign Language Interpreters, CART Captioners, and TypeWell Transcribers to problem solve interpreting/transcribing issues.
  9. Provides awareness training and suggestions to students and/or instructors on deaf issues.
  10. Maintains contact with national organizations and other post secondary institutions to keep abreast of current issues and changes in the field of interpreting and speech-to-text service provision.
  11. Performs other related duties as assigned.

WORK ENVIRONMENT

Work is performed in an office or classroom/lab environment. Work may involve sitting at a computer for extended periods. Additional hours may be required beyond the normal work schedule.

PHYSICAL REQUIREMENTS

This position requires the ability to move from office to classroom settings in inclement weather. Interpreting and transcribing requires prolonged periods of standing or sitting and repetitive motion and mental processing are required.

MINIMUM QUALIFICATIONS

Completion of an Accredited Interpreter Training Program (ITP); advanced college degree preferred. Advanced interpreter training required; certification preferred. Relevant experience may substitute for the educational requirement on a year-for-year basis. Demonstrated experience in a range of sign language systems in a post secondary educational setting. Demonstrated experience communicating with deaf individuals. Experience in coordinating and supervising interpreter services.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Considerable knowledge of a variety of sign languages used by consumers as well as the unique needs of clients in an educational setting.
  • Knowledge of a variety of subject matter presented in college classes as well as an understanding of what is expected of students in those classes.
  • Skill in using a variety of sign language styles.
  • Skill in operating a computer and various software packages.
  • Ability to present classroom information to clients in a manner that best meets the client’s need.
  • Ability to read a variety of sign language styles to allow equal participation for the client.
  • Ability to problem solve in emergency interpreting and transcribing situations.
  • Ability to effectively manage and prioritize the work to meet student, staff and administrative needs.
  • Ability to operate a variety of office equipment.
  • Ability to communicate effectively in oral and written form.
  • Ability to work with people of diverse age groups and social, cultural, economic, and ethnic backgrounds.

REVISED: 2/08

REPLACES: Coordinator, Services for the Deaf, 5/04