Portland Community College | Portland, Oregon

TITLE: Student Systems Support Coordinator

CLASS: Academic Professional




Under the direction of the Student Systems Support Manager, the Student Systems Support Coordinator coordinates district-wide activities and programs that support student success and goal attainment. The Coordinator researches student retention issues, and develops and maintains programs in conjunction with instructional and student development areas.  The incumbent evaluates policies, procedures and systems to improve student retention.  This position works in collaboration with Technology Solution Services, Student Services, and faculty to design and update comprehensive web-based student services and training.

Highly developed communication skills are required to communicate technical concepts and ideas to individuals and groups. Interacts with a diverse set of individuals representing a variety of roles and authority levels.

PRINCIPAL ACCOUNTABILITIES (Includes some or all of the following)

1. Coordinates the development, marketing, training and communication of programs related to student access and success including, MyPCC student online portal, Course Progress Notification, MAP (academic planning), University Transfer, Ask the Panther, and GRAD Plan online degree audit systems.

2. Maintains and negotiates contracts with partner agencies providing services for MAP (Oregon Career Information System) and Ask the Panther (RightNow Technologies).  Negotiates Service Level Agreements and ensures appropriate payments are made to partner agencies. 

3. Administers all service delivery for assigned programs to include upgrades, technical support, training and monitoring the work of staff assigned to provide assistance to the programs.  Updates knowledge base and researches and responds to internal and external stakeholder questions and inquiries as necessary.

4. Designs and delivers training and curriculum district-wide for faculty and staff to include retention strategies into instructional delivery methods.  Facilitates training to staff, faculty and students during various college events and/or in classroom settings to promote assigned programs.

5. Develops, recommends and executes district-wide communication plans in collaboration with Student Service departments, including, but not limited to registration, policy changes and campus services.  Administers announcements posted to the myPCC portal, and various PCC webpages.

6. Oversees assigned Student Systems support projects that pertain to student access, retention and success.  Leads and assigns staff within such projects.

7. Collaborates with other stakeholders within the college to identify populations most at risk for not completing their educational goals, and designs online services and training to improve student retention for these populations.

8.  Extracts data and information from various enterprise information systems, reviews analytics, and institutional surveys to develop and improve student success resources.

9. Works in collaboration with local colleges and universities to identify best practices and the development of online student services and campus-based retention activities.

10. Oversees and administers grants related to assigned programs.

11. Reports and provides documentation to administrators, faculty, and staff regarding the development and use of online student success resources.

12. Performs other related duties as assigned.


Work is typically performed in a normal office environment with various committees and task forces district-wide.


Basic level of learned physical skill is required. No special coordination beyond that used for normal mobility and handling of every day objects and materials is needed to perform the job satisfactorily. Minimum physical exertion is required.


Bachelor's degree in Education, Liberal Arts, Social Science or related field. Experience performing the duties of this job may substitute for the degree requirement on a year-for-year basis. Demonstrated experience with student retention practices and programs. Demonstrated experience working with students in higher education setting. Experience designing and implementing successful strategies and programs involving faculty and staff. Ability to work with and guide a culturally, racially and gender diverse work team.

Must possess excellent written and verbal communication skills and the ability to communicate technical concepts and ideas to diverse populations.


Considerable knowledge of effective project management techniques.

Knowledge of basic admissions, registration, financial aid, academic advising, and business office practices.

Knowledge of principles used in developing an effective academic plan.

Knowledge of student success, retention strategies, and issues.

Skill in operating a computer and various supporting software packages, including student information systems.

Ability to organize and effectively communicate information to diverse groups of people and professionally represent PCC to a wide variety of constituents, both in oral and written form.

Ability to prioritize multiple projects and work in an environment with regular interruptions.

Ability to work with at-risk and culturally diverse populations.

NEW: 7/11