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MSD117 Customer Relations

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Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. (See course content and outcomes.)

Credits: 3

List of classes for MSD117 Customer Relations
CRNClass typeLocationDays & timeDatesSeats availableFacultyMore info
40210OnlineNot applicableAvailable 24/7
From September 26 through December 17, 2022
Linda L PaulsonBooks for CRN 40210
Class details for CRN 40210

Class schedule definitions

Cost:
cost is based on the number of credits – see tuition and fees
Books:
$0 or <$40 means low cost books (doesn't include other supplies like calculators)
Register:
use the CRN to register in MyPCC – see how to register
Class types:
see more about class types
  • In-person: class takes place at specific times and locations. Attendance in person is required.
  • Online: class does not have meeting times. Regular online interaction is required and there are weekly assignments.
  • Remote: class takes place at specific times online. Students must be logged in during class meeting times.