Portland Community College | Portland, Oregon Portland Community College

MSD279A Workplace Quality Improvement

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Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available. (For detailed information, see the Course Content and Outcome Guide.)

you will need the CRN to register.
many classes have additional fees.
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
Class type:
in-person:    remote:    online:    hybrid: ( or )
List of classes for MSD279A Workplace Quality Improvement
CRNLocation & typeDays & timeDatesSeats availableMaterialsMore infoSign up

From September 27 through December 18, 2021
Textbooks for CRN 43471
Instructor: Linda L Paulson
Tuition: credit Fees: $0
For information, contact the department at 971-722-6217 or 971-722-6147 (Dept Chair).

Course details: CRN 43471

Course materials


No textbooks required

Open educational resources (OER)

The following free or inexpensive materials are used for this course:




Instructor comments:

This exciting experiential class examines quality improvement change management skills many employers are desiring in their employees today. You will learn specific tools used to improve and foster change within your team using the continuous improvement problem-solving strategies.

The class is set up as progressive learning.  You will identify an issue that will be the theme of your term project in the first few weeks then each proceeding week you will be working on your project applying each lesson’s continuous improvement problem-solving skills and techniques. This is a team-based project so you will select 2-4 people to be on your team.

Next, your team will design a survey to collect data, using the problem-solving process to identify issues that need to be tackled based on the data.  Your team will devise a solution plan, put your plan into practice and check the results of your team's action to determine what changes worked well and what improvements need to be made.

As an added benefit, students who have taken the class and used these continuous improvement skills find greater success in their workplace. If you are not working this will be a terrific class to include on your resume, completing a real-world project to highlight in an interview.

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web & Remote Teaching Technical Requirements:
Please be sure to read the quick guide to Online Learning technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities taking Web based classes please visit the Disability Services website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes.

The Start Guide is not required for Hybrid or Remote Courses but strongly recommended. To learn more, go to https://www.pcc.edu/osg