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MSD151 Working with Difficult People

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Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit available. (For detailed information, see the Course Content and Outcome Guide.)

you will need the CRN to register.
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Class type:
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List of classes for MSD151 Working with Difficult People
CRNLocation & typeDays & timeDatesSeats availableMaterialsMore infoSign up

From October 25 through November 19, 2021
Textbooks for CRN 42987
Instructor: Rebecca W Robinson
Tuition: credit Fees: $0
Notes: Class runs 10/25-11/19 online.
For information, contact the department at 971-722-6217 or 971-722-6147 (Dept Chair).

Course details: CRN 42987

Course materials


No textbooks required


No zoom required!

Technology includes some YouTube videos and numerous websites.

Students will share resources found via the PCC library online as well as on the web.


Instructor comments:

You'll enjoy this fun and self-reflective class. Find out who really is the difficult employee! Learn some coping strategies to deal with some of the obvious "types" of difficult people. Make a plan you can use to try some strategies with your difficult person. And have some fun with the rest of us as we learn more about how to get along in life.

We'll have some fun exploring the behaviors we call "difficult" and determining who is really the difficult person - or is it them! is it me?! And we'll look at how can we change our own behavior to make it easier to work with others. You'll do a few exercises and then in Week 5 you'll make an Action Plan so you'll be prepared for the next time you encounter a "difficult" person!

All the learning materials for this course are provided in the weekly instructor notes, links to articles and websites, and from the PCC Library online. There is no textbook to purchase.

This is a four-week class that starts later in the term, so be sure to mark your calendar!

I recommend MSD 203 Emotional Intelligence in Work (3 credit) and MSD 179B Avoid Burnout, Build Resilience (1 credit) to complement and expand on some of the concepts in this class.

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web & Remote Teaching Technical Requirements:
Please be sure to read the quick guide to Online Learning technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities taking Web based classes please visit the Disability Services website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes.

The Start Guide is not required for Hybrid or Remote Courses but strongly recommended. To learn more, go to https://www.pcc.edu/osg