CIS225 End User Support

Campus Contacts

Prepares computer professionals for providing training and support to end users. Includes the roles and responsibilities of the end-user support person; characteristics of the adult learner; and strategies and techniques for developing instruction, teaching technical subject matter, troubleshooting and providing ongoing technical support. Prerequisites: CIS 120 or CIS 121 or instructor permission. Audit available.  (For detailed information, see the Course Content and Outcome Guide).

Credits:
4.00
Registration:
you will need the CRN to register.
Fees:
many classes have additional fees.
Materials:
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
Class type:
in-person:    remote:    online:    hybrid: ( or )
List of classes for CIS225 End User Support
CRN Location & type Days & time Dates Seats available Materials More info Sign up
43332 Web

from

From September 21 through December 12, 2020
Textbooks for CRN 43332
Instructor: Ira I Erbs
Tuition: credit Fees: $12
For information, contact the department at 971-722-4461 or 971-722-4096.

Course details: CRN 43332

Course materials

Textbooks

Find out which textbooks are required for this course.

Technology:

 This is an online class. Reliable computer and internet access are essentiual for your success.

Software- any word processing program will work for you to submit your assignments. 

 Your text book will be utilized. As such, you need to have it for the first week of class.

Instructor comments:

Even experienced help desk workers have found this class to be helpful.

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web & Remote Teaching Technical Requirements:
Please be sure to read the quick guide to Online Learning technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities taking Web based classes please visit the Disability Services website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes.

The Start Guide is not required for Hybrid or Remote Courses but strongly recommended. To learn more, go to https://www.pcc.edu/osg