MSD117 Customer Relations

Campus Contacts

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide).

Credits:
3.00
Registration:
you will need the CRN to register.
Fees:
many classes have additional fees.
Materials:
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
Class type:
in-person:    remote:    online:    hybrid: ( or )
List of classes for MSD117 Customer Relations
CRN Location & type Days & time Dates Seats available Materials More info Sign up
31897 Web

from

From June 22 through September 5, 2020
Textbooks for CRN 31897
Instructor: Mark J VanHeuvel
Tuition: credit Fees: $20
For information, contact the department at 971-722-6031 or 971-722-6148 or 971-722-6147 (Dept Chair).

Course details: CRN 31897

Course materials

Textbooks

Find out which textbooks are required for this course.

Proctored exams and activities:

There are no proctored exams and activities.

Other in-person and on-campus activities:

There are no other in-person and on-campus activities.

Technology:

There is no additional technology required for this class.

Instructor comments:

Welcome to the class.  Customer relations is a critical skill in supporting the customer relationship experience and supporting the mission and goals of an organization!

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web & Remote Teaching Technical Requirements:
Please be sure to read the quick guide to Online Learning technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities taking Web based classes please visit the Disability Services website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes.

The Start Guide is not required for Hybrid or Remote Courses but strongly recommended. To learn more, go to https://www.pcc.edu/osg