MSD157 Conflict Management

Campus Contacts

Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.  (For detailed information, see the Course Content and Outcome Guide).

you will need the CRN to register.
many classes have additional fees.
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
Class type:
in-person:    online:    hybrid:
List of classes for MSD157 Conflict Management
CRN Location & type Days & time Dates Seats available Materials More info
14525 Web


From January 27 through February 28, 2020
Textbooks for CRN 14525
Instructor: Daphne C Wu
Tuition: credit Fees: $20.00
Notes: Class meets 1/27-2/28 online
For information, contact the department at 971-722-6031 or 971-722-6148 or 971-722-6147 (Dept Chair).

Course details: CRN 14525

Course materials


No textbooks required.

Proctored exams and activities:

There are no proctored exams and activities.

Other in-person and on-campus activities:

There are no other in-person and on-campus activities.


Technology is pretty simple for this class. It includes some YouTube videos and numerous web sites for other resources.

Instructor comments:

Welcome to MSD 157, Conflict Management!
When I ask a class what comes to mind when they think of the word "Conflict," often the descriptive words or phrases can be negative. When we find ourselves in a conflict, we may experience anger, fear, a feeling of being threatened, or become defensive and/or argumentative. Some of us flounder when we find ourselves in a conflict. Still, there are those who seem to handle conflict situations calmly and cooly, understanding and empathizing with the other person's needs, yet also respecting their own needs.

In this course, I am asking you to begin to re-frame "conflict" in a positive think of a conflict as an opportunity to hold your ground, communicate your needs, and speak your truth. But, just as importantly, to think of the other person's needs, empathize with what they might be feeling and, together, seek collaborative solutions. It takes at least two to initiate a conflict, but sometimes we forget that it also takes two to resolve it!

"Seek first to understand, then to be understood"

Note: There is no textbook required for this course, although much of the course material will be taken from the well recognized text, "Getting to Yes" by Fisher and Ury.
We will access a TED Talks video on negotiating confllct by William Ury.
Great class for anyone who would who like to gain and understanding and develop skills in resolving business and personal conflicts!

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web Technical Requirements:
Please be sure to read the quick guide to Distance Education technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to