CIS225 End User Support

Campus Contacts

Prepares computer professionals for providing training and support to end users. Includes the roles and responsibilities of the end-user support person; characteristics of the adult learner; and strategies and techniques for developing instruction, teaching technical subject matter, troubleshooting and providing ongoing technical support. Prerequisites: CIS 120 or instructor permission. Audit available.  (For detailed information, see the Course Content and Outcome Guide).

you will need the CRN to register.
many classes have additional fees.
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
Class type:
in-person:    online:    hybrid:
List of classes for CIS225 End User Support
CRN Location & type Days & time Dates Seats available Materials More info
32844 Web


From June 24 through August 24, 2019
Textbooks for CRN 32844
Instructor: Sarabjeet S Waraich
Tuition: credit Fees: $20.00
For information, contact the department at 971-722-4287 or 971-722-4393.

Course details: CRN 32844

Course materials


Find out which textbooks are required for this course.

Proctored exams and activities:

There are no proctored exams and activities.

Other in-person and on-campus activities:

There are no other in-person and on-campus activities.


 Required Software

Windows 7, 8.1 or 10 or Mac OSX

Microsoft Office or OpenOffice or LibreOffice
OpenOffice is available for free thru this link
LibreOffice is available for free thru this link

Web browser (like Microsoft Edge, Internet explorer, Firefox, Chrome or Safari)
File transfer program like Filezilla
Zip program like 7 - Zip
Text Editor like NotePad++ (for Windows) or Sublime (for Mac)

Instructor comments:

 Course Description

Introduces computing fundamentals from the past into the future, utilizes key applications to solve practical problems, and explores the benefits and risks of living online. Designed for the student who is already computer literate with the MS Office applications, e-mail, and the Internet and focuses on applying this literacy to practical IT applications. Provides a foundation to pursue an IT pathway and helps prepare students for the IC3 certification..

Instructional Approach

This course is an online class that employs the Desire To Learn (D2L) class management system for:
•Quizzes and exams

(Previous D2L experience NOT required)

Required Textbook

Discovering Computers 2016
Vermaat / Serbok / Freund
ISBN-13: 978-1-305-39185-7

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web Technical Requirements:
Please be sure to read the quick guide to Distance Education technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to