Portland Community College | Portland, Oregon

Introduces reference services and information resources. Focuses on the evaluation of reference resources in various formats and exploration of searching tools and how they work. Emphasizes designing efficient search strategies, conducting effective reference interviews, and providing quality reference service. Prerequisites: ED 113 and ED 118. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

you will need the CRN to register.
many classes have additional fees.
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
CRN Campus / Bldg / Rm Time Days Dates Materials
28199 Web 03-Apr-2017 thru 17-Jun-2017 Textbooks for CRN 28199
Instructor: Andrea E Bullock
Tuition: credit Fees: $20.00
For information, contact the department at 971-722-5191 or 971-722-5229 or 971-722-5430.

Course details: CRN 28199

Course materials


Find out which textbooks are required for this course.

Proctored exams and activities:

There are no proctored exams and activities.

Other in-person and on-campus activities:

There are no other in-person and on-campus activities.


There is no additional technology required for this class.

Instructor comments:

The textbook for this class is:

Cassell, K.A., & Hiremath, U. (2013). Reference and information services: An introduction. (3rd ed.). Chicago, IL: Neal-Schuman.

Textbook ISBN-13: 978-1-55570-859-7

It is available as an ebook from PCC Library.

There is a newer edition that won't be used as the new edition is a major overhaul. Please feel free to check with other students who may have a copy they are willing to share/sell.

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web Technical Requirements:
Please be sure to read the quick guide to Distance Education technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg