Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00
Registration:
To register, you need the CRNs (ex. 22398) of your selected classes.
Fees:
Please note that for many courses, additional fees may apply.
Textbooks:
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
 
27624 SE Campus / SCOM / 322 06:00 PM-08:50 PM W 01-Apr-2015 thru 10-Jun-2015
Instructor: Nicole L Booker
Tuition: credit Fees: $0.00
 
WEB » 20463 - 30-Mar-2015 thru 13-Jun-2015
Instructor: Kathy M Edwards
Web Course: Important - See Course Information Page.
Notes: 971-722-6146. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS