Portland Community College | Portland, Oregon

Examines management techniques, methods and strategies for helping managers, aspiring managers and staff professionals develop their own unique managerial style. Includes improving individual effectiveness, developing interpersonal relationships, functions of working groups, multi-cultural relations, productivity and quality at the organizational level. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


Distance Education: Web Course Information

CRN 40459

From the Instructor:
Welcome to the class! I graduated (with a BS) from the University of Oregon back when the Earth cooled, came back to Portland (which I then thought was an overgrown cow town) for a couple of years, then spent the Decade of Disco (the 1970's) in the New York City Metro area when there were flea markets and peep shows in Times Square and dead people on the subways. NYC in those grim days had, at times, the appearance of scenes from the dystopian film, Escape from New York. When I hear a disco tune on the radio I'm reminded of the view of the backlit Manhattan skyline from the Brooklyn/Queens Expressway at sunset as I headed west to teach my night classes in Brooklyn Heights. While in graduate school I taught at colleges in Brooklyn and Long Island, and worked as a free lance researcher, trolling the great libraries of NYC for client information before the Internet age. After working with online computerized databases (such as Lockheed, Dialog and MEDLARS) in the early 1970's I knew that online teaching would be possible well within the course of my lifetime, and would move into the field at my earliest opportunity. My first Web based class went live in 1998, the first of the dozen or so courses I have written for the Web since then. I've been teaching only online classes at PCC and elsewhere for the past 17 years and have been able to travel the world because of the flexibility online classes offer. I am no longer a 'Road Scholar' teaching college classes at scattered locations around the Portland Metro area. I can work from home, and I put almost as many miles on my bike as I do my car. I can be camped with my laptop in the Oregon Cascades, or be on the move in the Australian Outback and find a guy in a trailer on a cattle station who offers Internet access, and run my classes from my laptop while gazing at termite mounds and kangaroos. Or I can be in Barcelona and walk down the Rambla, find an Internet cafe and take care of business for the day in air conditioned comfort. And I can bring a management class to people anywhere there's Internet service, which I think is pretty cool. I'm looking forward to working with all of you. Michael Swett
Course Specific Requirements:
MSD 115 - Improving Work Relations Course Information: Course Title: Improving Work Relations CRN: 40459 Credits: 3 Term: Fall 2015 Instructor Information: Instructor: Michael S. Swett, Ph.D. Preferred Email: use the D2L email system in this class, and not my PCC email address, this helps me to keep everything from this class in one place. Alternative Email: use MyPCC email: michael.swett@pcc.edu Phone: 971-722-0424 Office Location: Southeast Campus Office Hours: Online 24/7 ________________________________________ Course Description Discusses management techniques, methods and strategies for helping managers, aspiring managers and staff professionals step out from the 'crowd of look-a-likes.' Topics include improving individual effectiveness, developing interpersonal relationships, functions of work groups, multi-cultural relations, productivity and quality at the organizational level. Students should acquire competencies and skills relating to improving multicultural relations, how to promote customer satisfaction, interviewing and effective listening skills, crisis management, building work teams, stimulating creativity, articulating business strategies and business ethics. The text will provide us with a common starting point for class discussions. There are no prerequisites to meet before taking this course. Instructional Approach It is important that you read the MSD 115 Course Process Notes If you have not taken a distance learning course at PCC, please visit the following link for a thorough introduction to PCC's course management system: http://www.pcc.edu/about/distance/orientation/ Communication Guidelines Best Way to Contact me Communicate by using the Desire2Learn e-mail system which can be accessed from the course navigation. You can use Desire2Learn e-mail to send a private e-mail to your instructor and/or classmates. You must include a relevant subject in the 'Subject:' or 'RE:' section of your e-mail. The subject must include the class you are taking, your name, and the topic of your message. Example email subject line: QUESTION MSD115 John Smith If your question or comment would be of interest to other students, please post it to the Discussions area. This way other participants can help answer questions, and all participants will benefit from the answers. Please refer to the information on 'netiquette' in the introductory module for guidelines governing the content of written communications. Your first communication assignment is to introduce yourself in the discussion topic 'Introductions.' Response from Instructor I will be checking email in Desire2Learn daily on weekdays. If you contact me by email or Desire2Learn mail message and don't give me a proper subject, expect a delay or no response. Email sent on weekdays will be answered within 24 hours. Email sent over the weekend will be answered the following Monday. Learning Outcomes Describe a step-by-step plan for encouraging employees to become risk takers and innovators. Explain how hiring and placing a diverse work force is one of the most advantageous methods for building and maintaining internal work relationships. Use an understanding of the dynamics of diverse interpersonal relationships to stimulate creativity, build effective diverse work teams, and positively impact organizational effectiveness. Describe and implement a plan that not only addresses quality and quantity issues but includes how to maintain the human side of all business relationships. Demonstrate how to implement a plan that will help an organization stand out from a crowd of look-alikes. Advance career opportunities in supervision by applying principles of interpersonal relationship management to work practices. Develop a personal leadership style and management philosophy that incorporates an understanding of power, social influence, and entrepreneurship in American industry/organizations. Use productive management techniques to help an organization prosper while meeting the monetary, social, and emotional needs of its workforce. Themes Survey and discuss entrepreneurship and its importance in attaining our career ecological niche. Compare and contrast the different bases of interpersonal power in the workplace. Understand listening and non-verbal communications skills and how they relate to getting results through people. Review history and learn from it; focus on what hasn't been done and become a risk taker. Failures and disappointments lead to innovation and success. Encouraging a work environment in which mistakes are perceived as the mother of invention. Building confidence takes time; allow for it. Reengineering doesn't change what needs to be changed the most: its the working relationship with each other that has the greatest impact. Effective prototyping may be the most valuable core competence an innovative organization can have. Outcome Assessment Strategies: Students will demonstrate achievement of these outcomes by any of the following: 1. Written assignments designed to promote integration of class material with personal reflection and experience. 2. Written assignments designed to stimulate critical thinking. 3. Active participation in class discussion. 4. In-class participation in individual and group exercises, activities, or class presentations. 5. Service learning activities. 6. Participation in online discussions and/or completion of assignments through electronic media. Course Prerequisites None Instructional Materials Textbook Our text will be Tom Peters' The Pursuit of Wow!: Every Person's Guide to Topsy-Turvey Times. The book consists of 210 observations, anecdotes and quotes loosely collected by topic in 13 chapters that have not been included in Peters' other books or seminars. There are interviews and round-table discussions with business managers about what does and doesn't work in making projects successful, employees productive and customers happy. The attitude of the book is one of impatience with a starched collar approach to business; Peters urges his readers to be creative and take the risks associated with trying out new ideas. The book costs about $15.00 and is available at the PCC bookstore. Participation Expectations It is important that you read the MSD 115 Course Process Notes Activities, Assignments and Assessments It is important that you read the MSD 115 Course Process Notes Evaluation of Assignments I usually return work a week after the date it's due. I tend to take weekends off. The Assignment Drop Box is where you will be submitting your individual essays. Please note that the Assignment Drop Box marks papers late that are submitted after 11:55PM on the due date. The Assignment Drop Box closes out completely three days after the due date. Late papers are docked One Full Grade for each day they are late! Students will not have an opportunity to rewrite assignments in order to try for a higher grade, so please be sure you proofread your assignment and be sure it's ready to turn in before doing so. The following rationale will influence the assignment of grades for essays: A Clear and specific answers, directed at questions posed; detailed understanding of the readings: sound organization; few or no mechanical errors; clear, unambiguous sentences, perhaps with a touch of elegance. In an 'A' essay, a lively, intelligent voice seems to speak. It has something interesting to say, says it clearly and gracefully to an appropriate audience, and supports it fully. B Clear and specific answers, directed at questions posed; organization and continuity; probably some minor mechanical errors, but no major ones; slightly awkward style may be present at times; ideas are reasonable and grounded in the readings. In a 'B' essay, work and thought have obviously gone into the essay; the writer has a definite point to make and makes it in an organized and competent way. C Weak, fuzzy or trivial answers; a certain amount of confusion about what the readings actually say; many minor mechanical errors and perhaps a few major ones (such as incomplete sentences or consistent misuse of apostrophes); examples given for their own sakes or to demonstrate only that the writer has read rather than to prove a particular point; unclear organizational structure; words misused; diction is inconsistent; proofreading is weak; the intended audience is unclear. A 'C' essay contains some good ideas, but the writer needs help and work to make them clear to the reader. D Answers partial or missing; major mechanical problems; poor organization; serious misinterpretation of readings; stretches of logic; narrative account of the readings with no apparent purpose; essay shorter than the assigned length or otherwise written with disregard for instructions. In a 'D' essay, the writer doesn't really have a point to make and has some serious problems writing. F The essay is plagiarized in part or as a whole, reveals that the writer has probably not read, or shows general weaknesses even greater than those of a 'D' essay. ________________________________________ Grading Criteria: Activities Points each Total Individual Essays (5) 100 500 Group Essays (4 ) 25 100 Class Participation 25 25 Total 625 Grading Scale: Letter Grade Grading Scale by Points A 562+ B 500-561 C 437-499 D 375-436 F < 375 Late Work & Make-up Policy Registration policy and Deadlines for the term Student is responsible to add/ drop/ withdraw class. Please review PCC Registration Policy for more information. Add and Drop Deadlines Students need to register online via MyPCC. Please review Online Registration Instructions to find out how. For 8-12 week classes, students need to drop by the end of the first week of classes. Students can view course specific deadlines from the MyPCC Home tab, 'View My Drop & Withdraw Dates' link. For late add, students must add within two business days of the course drop deadline. Payment Deadlines Payment is due two Mondays before the first day of term. Students who register after the payment deadline must make the same day payment arrangements. You can see your balance or access your bill online in the MyPCC Paying for College tab. Please review PCC Payment Policy for more information. Academic Integrity (rules about cheating, plagiarism, or sharing work) Students are required to complete this course in accordance with the Student Rights and Responsibilities Handbook. Cheating includes any attempt to defraud, deceive, or mislead the instructor in arriving at an honest grade assessment, and may include copying answers from other students or using unauthorized notes during tests. Plagiarism is a particular form of cheating that involves presenting as one's own the ideas or work of another, and may include using other people's ideas without proper attribution and submitting another person's work as one's own. Dishonest activities such as cheating on exams and submitting or copying work done by others will result in disciplinary actions including but not limited to receiving a failing grade. For further information, review the institution's Academic Integrity Policy. Student Rights and Responsibilities Handbook: Students are required to comply with the Student Rights and Responsibilities Handbook. The Handbook includes the Code of Student Conduct and the Academic Integrity Policy. Internet Etiquette (or Netiquette) Click here for more information about Netiquette. ________________________________________ Special Accommodations 'PCC is committed to supporting all students. If you plan to use academic accommodations for this course, please contact your instructor as soon as possible to discuss your needs. Accommodations are not retroactive; they begin when the instructor receives the Approved Academic Accommodations letter from you (submitted in person for courses on campus; via email for Distance Learning courses). To request academic accommodations for a disability, please contact a disability services counselor on any PCC campus. Office locations, phone numbers, and additional information may be located on the Disability Services website. Flexibility The instructor reserves the right to modify course content and/or substitute assignments and learning activities in response to institutional, weather or class situations.
Web Technical Requirements:
Please be sure to read the Technical Requirements for this delivery mode.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learners:
Before you take your first online class at PCC, you must complete the start guide for online learners. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg
To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
40459 WEB » - 21-Sep-2015 thru 12-Dec-2015
Instructor: Michael S Swett
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Southeast