Portland Community College | Portland, Oregon

Motivating Employees

Understand what employees need in order to remain engaged and motivated.

Good managers and supervisors know that employees who feel valued for their work are more motivated, responsible, and productive. Create a more dynamic, loyal, and energized workplace by understanding what motivates your employees.

You will learn to:

• Use motivation in a supervisory role
• Use different kinds of motivators, appealing to both inner passions and promising external rewards
• Create a motivational climate by setting goals and understanding the role of values
• Design a job that motivates your workforce to get more done

Managing Change

Learn how to guide people through the change management process, reducing resistance and gaining buy-in.

Change can be exciting to some, and terrifying to others. Take steps to make change more palatable and successful by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors.

You will learn to:

• Accept that there are no normal or abnormal ways of reacting to change
• Understand the change cycle and common human reactions to change
• See change as an essential element of the world, not as something to be feared and resisted
• Understand that adapting to change is requires an attitude adjustment, not a technical one, and is not an intellectual issue but one that strikes at who you are
• Recognize that embracing the future may require a process of releasing and grieving the past
• See change as an opportunity for self-motivation and innovation
• Help others accept and implement change in the workplace
• Adapt to change by dealing with resistance, managing anger, and alleviating stress

Delegating

Master the challenge of delegating tasks to reduce your workload and enhance your workers’ abilities.

Effective delegation is one of the most valuable and difficult skills for a manager. Advance in your position by understanding when to and how to delegate tasks to members of your team, and how to overcome common problems.

You will learn to:

• Become more successful through delegation
• Effective use of an 8-step delegation process
• Provide effective instructions to produce better results
• Avoid common delegation problems
• Monitor delegation results
• Give effective feedback for continuous improvement

Role of the Supervisor

New to a supervisory role or considering moving into management? Recognize key responsibilities to establish yourself as an effective and engaging supervisor.

Technical expertise will only get you so far. Develop a constructive philosophy and approach to supervision that will make you and your team more successful.

After this course, you will be able to:

• Recognize key responsibilities of supervisors
• Identify individual supervisory styles and understand style implications
• Establish yourself as a legitimate and respected supervisor
• Align time, energy, and attitude to best fit supervisory responsibilities
• Handle the stress and pressure that comes with your role
• Effectively communicate with and engage people
• Balance productivity with employee satisfaction

Leadership Skills for Supervisors

Improve your effectiveness as a supervisor by gaining critical skills in communication, coaching, and conflict resolution.

As a supervisor, you have the power to enhance or decrease the productivity of those who report to you. You are the crucial interface between the employees and the managers of your organization.

Learn leadership skills to make the most of your position and bring out the best in employees.

You will learn to:

• Prioritize, plan, and manage your time
• Identify your primary leadership style
• Develop some flexibility to use other leadership styles
• Meet the needs of employees and co-workers through communication and coaching
• Transform conflict into a powerful force for creative problem solving
• Develop employees

Time Management

Get more done by optimizing your workflow, setting goals, and delegating tasks.

Do you find yourself moving from one task to another, constantly interrupted by technology or other distractions? Make the most of your time by implementing strategies that allow you to get more done.

You will learn to:

• Better organize yourself and your workspace for peak efficiency
• Utilize the power of change to adjust your perspective
• Set routines and put an end to procrastination
• Manage your workload
• Understand the importance of goal setting, applying useful techniques for achieving goals
• Identify the right things to be doing and develop plans for doing them
• Learn what to delegate and how to delegate well
• Take control of things that can derail your workplace productivity

Project Management Fundamentals

Learn how to best prioritize, organize, and plan your projects for successful implementation.

Build the practical project management skills you need to get work done well, under budget, and on time. Make sure you and your team members are using the same playbook for success: “not just the quarterback.”

You will learn to:

• Prepare key elements of the project management plan (PMP)
• Create process documents, including a Statement of Work (SOW), project scope, requirement document, and project risk and stakeholder register
• Market your ideas and pitch a project
• Recognize project benefits, prioritization, and life cycle phases
• Use planning tools, including goals and vision statements, to begin developing your project
• Guide a project through the close-out process

In addition, you’ll receive a copy of Your Winning Project, a practical step by step guide to preparing your own project management plan, for immediate reference on the job site.

Note: Our project management courses count toward your PMP certification credits. However, we don’t offer a PMP certification program through PCC CLIMB Center.

Intermediate Project Management

Learn how to execute your project management plan to be on time and on budget.

Just because project management isn’t in your job description doesn’t mean you won’t have to manage a project. If you already understand the basics of project management, but need to learn about planning, execution and termination, this course is for you.

You will learn to:

• Identify your project’s tasks and resources
• Order tasks using the Work Breakdown Structure
• Schedule tasks effectively using tools such as Gantt charts, flow charts and PERT and network diagrams
• Prepare and modify budgets and schedules to meet target goals
• Assess and manage risks
• Develop and administer a change control process
• Prepare a final project plan, then execute and terminate the project

Note: Our project management courses count toward your PMP certification credits. However, we don’t offer a PMP certification program through PCC CLIMB Center.