Online classes have deadlines and due dates just like classes on campus. Be prepared for the worst. Have a back up plan in mind in case your computer crashes or you lose your primary internet connection. There are computers available for student use on campus in the libraries and computer labs. See if you can think of other options. What about the public library? Maybe a friend or relative can help you out?

All online students should be ready with a backup plan and know what to do if technology fails. Here are a few resources to help you successfully navigate technology issues as an online student.

D2L LogoD2L Brightspace Access

The best way to access D2L Brightspace is through your MyPCC account. If that fails, you can always log in at https://online.pcc.edu. If there is a major outage that affects all classes, instructors will be notified. Check with your instructors for any updates on course deadlines.

PCC LogoPCC Alerts

In the event of a school closure, network outage, or other significant event, PCC will post updates to http://alert.pcc.edu. In the case of a major network outage, help desk phones may not be operating. Our VOIP phones use the same network.

Flash Alert LogoFlash Alert

The college uses an emergency alert system call Flash Alert that will send you a text message or a mobile push notification with critical updates. You can sign up for these notifications at http://flashalert.net.

Computer Monitor IconOnline Course Problems

If you ever experience a technology failure within your online course (like a quiz or assignment that won’t submit) contact the Student Help Desk for assistance. Don't forget to notify your instructor as well. The best way to contact your instructor is always through D2L email. If D2L is down, check the staff directory for their PCC email and phone information.

Student Help Desk LogoStudent Help Desk

The Student Help Desk offers extended service hours, online resources, technology status updates, and support via phone, email and online chat.

Website address - http://www.pcc.edu/shd
Technology status feed - https://twitter.com/pccdlstatus

Even if the website is down, you can always check the technology status feed for updates about known technology issues.