Portland Community College | Portland, Oregon

Tutoring & Co-Curricular Support Manager

Class: Management | Exempt status: Exempt | Grade: K

Under the direction of management, the Tutoring & Co-Curricular Manager oversees multiple service locations providing direct student-facing academic support, such as the Student Learning Center, Reading/Writing Center, and Tutoring Services. Provides additional oversight in Co-Curricular areas such as Learning Gardens, Environmental Centers, MakerLabs, and STEAM/STEM Centers. Works to ensure student success and retention in support of PCC strategic initiatives. Develops and implements policy and procedure in compliance with external regulations and internal policy. Aligns programming with best practices in Higher Education. Supervises tutors, academic professionals, paraprofessionals, technical/support, classified, and/or casual staff.

Typical Duties and Responsibilities

1. Oversees the Student Learning Center, Reading/Writing Center and other related centers and programs; ensures efficient operations, responds to facilities-related matters, and optimizes resources.
2. Manages academic support programs such as classroom-based embedded tutoring and supplemental instruction. Manages programs such as the STEAM/STEM Centers, Learning Gardens, and staff to support student study groups.
3. Manages district tutoring programming and services. In collaboration with internal and external partners, identifies programmatic needs. Assesses service delivery, quality, and effectiveness, and ensures coverage to meet demand.
4. Supervises tutors, academic professionals, paraprofessionals, technical/support, classified, and/or casual staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary. Trains and directs the work of part-time faculty and staff who tutor. Works with HR to ensure compliance with workload thresholds.
5. Develops, recommends, and administers policies, procedures, and processes in support of departmental operations; implements and monitors compliance with approved policies, procedures, and processes. Ensures alignment and consistency with practices, procedures, and services across the district.
6. Markets centers, programs, and services and recruits students as appropriate. Prepares and delivers presentations regarding academic support services and programs; facilitates meetings on program services and issues; attends professional conferences and training sessions.
7. Collects and analyzes a variety of complex data and information in various formats; performs needs assessment and modifies programming accordingly.
8. Aligns activities with college strategic plan and student success measures; determines and implements retention measures.
9. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate; represents the College on on local, state, and national committees, advocacy groups, and/or other related groups. Confers with a variety of governmental agencies and other organizations regarding program issues and best practices.
10. Develops, implements, and monitors program budgets, ensuring compliance with applicable fiscal restraints. Implements and allocates resources following budget approval and approves expenditures.
11. Performs other related duties as assigned.

Work Environment

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.  Occasional travel within the district and beyond.

Minimum Qualifications

Bachelor’s degree in Counseling, Education, Administration, Management, Communications, or related field. Three (3) years progressively responsible experience related to student services in post-secondary education, including two (2) years of supervisory experience.

OR Bachelor’s degree in any field AND five (5) years progressively responsible experience related to student services in post-secondary education, including two (2) years of supervisory experience.

OR seven (7) years progressively responsible experience related to student services in post-secondary education, including two (2) years of supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of:

• Supervisory principles;
• Grant and/or contract management principles and practices;
• Advanced principles and practices in assigned programmatic area;
• Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
• Public relations principles;
• Budget administration and fiscal accounting principles;
• Marketing principles;
• Analytical methods and techniques;
• Area resources;
• Needs assessment methods;
• Strategic planning principles;
• Program/project management principles and techniques.

Skills in:

• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
• Managing, marketing, and promoting programs;
• Planning and implementing program components;
• Speaking in public;
• Conducting outreach activities;
• Analyzing the applicability and/or value of the implementation of emerging trends and/or services;
• Assessing the consequences and outcomes of program initiatives;
• Ensuring compliance with applicable internal and external program requirements;
• Monitoring legal and regulatory changes;
• Coordinating activities with other internal departments and/or external agencies;
• Preparing a variety of reports related to operational activities, including statistical analysis.

Ability to:

• Work with diverse academic, cultural and ethnic backgrounds of community college students and staff;
• Maintain confidentiality;
• Interpret complex documents;
• Utilize computer technology used for communication, data gathering and reporting;
• Communicate effectively through oral and written media.

New: 2/2022

• Replaces: Academic Support Services Manager

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.