People Strategy, Equity, and Culture

Enrollment Services Division Manager

  • Title: Enrollment Services Division Manager
  • Category: Management
  • FLSA: Exempt
  • Grade: N

Job Summary

Under the direction of the Enrollment Services Department Director plans, organizes, and manages an assigned division within the department to facilitate the enrollment of students in the College. This position works under broad, administrative direction with significant responsibility for an assigned area, such as registration or financial aid. Responds to inquiries from College departments, educational institutions, the community, and/or external agencies and supervises academic services staff.

Distinguishing Characteristics

The Division Manager, Enrollment Services has overall responsibility and accountability for providing direction in the areas of registration or financial aid. Positions recommend operating policies and procedures.

Typical Duties and Responsibilities

  1. Supervises management, academic professional staff, classified staff, and/or technical/support staff and performs both direct and indirect supervision through subordinates. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  2. Plans, organizes, administers, and manages processes and operations related to assigned area(s) of responsibility; interprets and applies federal and state mandated guidelines. Plans, implements, administers, and evaluates related projects and services impacting the college.
  3. Establishes, monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the College’s mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.
  4. Serves as a liaison to applicable external agencies, internal departments, and applicable educational institutions representing the College with respect to registration and/or financial aid processes and procedures.
  5. Advises and enforces College policies related to enrollment services in assigned area of responsibility.
  6. Maintains a variety of student and program records and information in assigned area of responsibility. Oversees the preparation and maintenance of accurate federal and state statistical reports in assigned area of responsibility. Assists with applicable internal and external audits.
  7. Analyzes, reviews, and oversees the preparation and dissemination of a variety of reports for the College for use and access by students and/or external agencies and institutions.
  8. Develops and facilitates information sessions, presentations, and workshops related to assigned area of enrollment services.
  9. Develops, plans, implements, and administers organizational goals and objectives.
  10. Participates in developing and administering division budget; implements and allocates resources following budget approval; approves expenditures.
  11. Evaluates and communicates the impact of potential legal or regulatory changes on the College.
  12. Advises and responds to questions from College departments and external agencies regarding complex issues or policies impacting assigned programs and services.
  13. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Position-Specific Duties and Responsibilities
Financial Aid

Positions assigned to Financial Aid may also be responsible for:

  • Applying for, managing, and allocating federal, state, private, and institutional student financial aid funds.
  • Developing and implementing policies and procedures for financial aid, veteran’s services, and child care subsidy programs.
  • Managing the implementation and maintenance of the automated financial aid system, document imaging system, and other applicable software systems.
  • Responding to and resolving student complaints, grievances, and formal written appeals, including advising students regarding all aspects of financial aid.
  • Managing federal work-study contract agreements with various non-profit agencies, including making determinations regarding loan guarantee agencies that the College will collaborate with to guarantee student loans.
Registrar

Positions assigned to Registrar may also be responsible for:

  • Managing registration, admissions, and student records programs.
  • Managing the preparation and maintenance of a variety of student records, including attendance, permanent records, grades, and/or other applicable records.
  • Overseeing commencement activities, including the maintenance of graduation files, the preparation of graduation lists, degree mailings, budget, and the coordination of commencement ceremonies.
  • Recommending course transfer and substitutions for College course requirements and coordinating articulation with other schools.

Minimum Qualifications

Master’s Degree and six years progressively responsible experience managing a related academic department in business, industry, or a post-secondary institution.

Knowledge and Skills

Knowledge of:
  • Managerial principles;
  • Student services administration principles and practices at post-secondary institutions;
  • Records maintenance principles and practices;
  • Budgeting principles and practices;
  • Project management principles;
  • Principles and practices in assigned area of responsibility;
  • Higher education principles and practices.
Skills in:
  • Supervising and providing leadership to subordinate staff;
  • Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
  • Preparing a variety of reports related to departmental activities, including statistical analysis;
  • Developing and managing a budget;
  • Evaluating assigned programmatic area for compliance with applicable regulations;
  • Speaking in public;
  • Coordinating the preparation and publication of a variety of reports;
  • Conducting research to identify solutions, resolve problems, or provide information;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology for communication, data gathering and reporting activities;
  • Communicating effectively through oral and written mediums.

Work Environment and Physical Requirements

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Learned physical skill is required for keyboarding. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Rev: 04/07
Replaces: Director of Financial Aid, Director of Enrollment Services/Registrar