The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.
Support
We support a wide range of software including:
- D2L Brightspace
- eTutoring
- Google Apps
- Start Guide for Online Learning
- Student Web Server
- Web Browsers
- Wireless Network Access
- Zoom web conferencing
Additional technology
Links to additional resources for your convenience:
Contact us
Email: shd@pcc.edu
Phone: 971-722-8222, or 1-866-922-1010 ext. 8222
After hours: 1-877-325-7778 (specifically for D2L support)
Hours
- Monday to Thursday: 8am to 6pm
- Fridays: 8am to 5pm
- Saturdays: 11am to 5pm
- Sunday: 11am to 8pm
Alternate Hours:
- Tuesday, April 30th: Closed from 9am to 11am
Assistance with common issues
Problems with D2L Brightspace
If you are having difficulty logging into D2L Brightspace from MyPCC, try the direct portal: https://online.pcc.edu.
For additional information see the D2L Brightspace page.
Accessing a Zoom Meeting Room
For information on how to access a Zoom Meeting Room that your instructor has created see the Zoom Student Participant Guide.
The Student Web Server
Your instructor is the primary contact for support with the SWS. You can additionally check the SWS support page as well.
MyPCC account
If you are unable to recover your MyPCC password, you will need to call the IT Service Desk at:
- 971-722-4400, option 1
Class assignments
Please contact the instructor for the course you are taking.
Not sure how to contact them? Most instructors are listed in the staff directory.