The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.
Support
We support a wide range of software including:
- D2L Brightspace
- Zoom Web Conferencing
- Google Apps
- Start Guide for Online Learning
- Student Web Server
- Ally
- Web Browsers
- On Campus WiFi (PCC-WiFi & PCCGuest)
Other Resources
The following resources are not directly supported by the Student Help Desk, but are listed for your convenience:
Contact us
Email: shd@pcc.edu
Phone: 971-722-8222, or 1-866-922-1010 ext. 8222
After hours: 1-877-325-7778 (specifically for D2L Brightspace support)
Current Hours:
- Monday to Thursday: 8am to 6pm (chat until 8)
- Friday: 8am to 4pm (chat until 8)
- Saturday & Sunday: 11am to 8pm
Alternate Hours and Closures:
- Wednesdays: 11am to 11:30am (recurring department meeting)
Assistance with common issues
Problems with D2L Brightspace
If you are having difficulty logging into D2L Brightspace from MyPCC, try the direct portal: https://online.pcc.edu.
For additional information see the D2L Brightspace page.
Accessing a Zoom Meeting Room
For information on how to access a Zoom Meeting Room that your instructor has created see the Zoom Student Participant Guide.
Connecting to the Student Web Server
The Secure FTP page goes over the steps on how to connect to the SWS via the Filezilla application.
If you are having troubles connecting to the SWS then contact the Student Help Desk and be sure to inform your instructor so that they are aware of the issue.
Cannot access MyPCC
If you are unable login or recover your MyPCC username / password you will need to call the IT Service Desk at:
- 971-722-4400, option 1
Connecting to PCC-WiFi
If you are unable to connect to the PCC-WiFi access point, be sure you meet the following requirements:
- You must be currently enrolled in at least one course for the term that is in session
- Being on the wait list for a course does not count
- You must be enrolled in a course for the current term in session for more than 24 hours
- The term you are enrolled in must have started
If the above requirements are true for your account then you should be able to connect to the PCC WiFi. View the On Campus WiFi (PCC-WiFi & PCCGuest) page for further troubleshooting steps and connection information from the IT Service Desk.
Help with class assignments
For clarification on what you’re supposed to do for an assignment you will want to contact the instructor for the course you are taking. You can find your instructor’s email address by searching them up in the staff directory or by looking at your course Syllabus.
If you need assistance with completing an assignment then you will want to look at the Tutoring services that PCC has available.