Management

Develop and Improve Your Management Skills

Managing people, projects, and budgets can be challenging. Become a better manager by learning how to better manage and direct your team members, projects, and budgets.

PCC CLIMB Professional Development and Training can help you discover a management style that works for you, so that you can achieve your objectives.

Managing People Courses

Develop management skills to foster employee respect and team cohesiveness.

Running Effective Meetings

Don’t just meet to meet. Get more done by leading meetings with a clear agenda that keeps you on topic, yields results, and gets you out on time.

Want results from time spent meeting with colleagues? Brainstorm and solve problems more easily in meetings. Learn to communicate clearly with your coworkers to harness the energy, commitment, and talents of your team.

You will learn to:

  • Identify common communication problems that may be holding you back
  • Create positive working relationships
  • Ask questions that give you information you need
  • Decipher what your nonverbal messages are telling others
  • Listen actively and empathetically to others
  • Handle difficult situations assertively
  • Use meeting techniques to accomplish more
Quickly Solve Problems and Make Decisions

Develop a process that will make problem solving and decision making easier. Become confident in identifying and researching solutions.

Take the anxiety out of making decisions. Implement a proven process that will help you find creative answers for every problem.

You will learn to:

  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively
  • Contribute ideas to your problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes
Motivating Employees

Understand what employees need in order to remain engaged and motivated.

Good managers and supervisors know that employees who feel valued for their work are more motivated, responsible, and productive. Create a more dynamic, loyal, and energized workplace by understanding what motivates your employees.

You will learn to:

  • Use motivation in a supervisory role
  • Use different kinds of motivators, appealing to both inner passions and promising external rewards
  • Create a motivational climate by setting goals and understanding the role of values
  • Design a job that motivates your workforce to get more done
Managing Change

Learn how to guide people through the change management process, reducing resistance and gaining buy-in.

Change can be exciting to some, and terrifying to others. Take steps to make change more palatable and successful by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors.

You will learn to:

  • Accept that there are no normal or abnormal ways of reacting to change
  • Understand the change cycle and common human reactions to change
  • See change as an essential element of the world, not as something to be feared and resisted
  • Understand that adapting to change is requires an attitude adjustment, not a technical one, and is not an intellectual issue but one that strikes at who you are
  • Recognize that embracing the future may require a process of releasing and grieving the past
  • See change as an opportunity for self-motivation and innovation
  • Help others accept and implement change in the workplace
  • Adapt to change by dealing with resistance, managing anger, and alleviating stress
The Art of Delegation

Master the challenge of delegating tasks to reduce your workload and enhance your workers’ abilities.

Effective delegation is one of the most valuable and difficult skills for a manager. Advance in your position by understanding when to and how to delegate tasks to members of your team, and how to overcome common problems.

You will learn to:

  • Become more successful through delegation
  • Effective use of an 8-step delegation process
  • Provide effective instructions to produce better results
  • Avoid common delegation problems
  • Monitor delegation results
  • Give effective feedback for continuous improvement
Role of the Supervisor

New to a supervisory role or considering moving into management? Recognize key responsibilities to establish yourself as an effective and engaging supervisor.

Technical expertise will only get you so far. Develop a constructive philosophy and approach to supervision that will make you and your team more successful.

After this course, you will be able to:

  • Recognize key responsibilities of supervisors
  • Identify individual supervisory styles and understand style implications
  • Establish yourself as a legitimate and respected supervisor
  • Align time, energy, and attitude to best fit supervisory responsibilities
  • Handle the stress and pressure that comes with your role
  • Effectively communicate with and engage people
  • Balance productivity with employee satisfaction
Leadership Skills for Supervisors

Improve your effectiveness as a supervisor by gaining critical skills in communication, coaching, and conflict resolution.

As a supervisor, you have the power to enhance or decrease the productivity of those who report to you. You are the crucial interface between the employees and the managers of your organization.

Learn leadership skills to make the most of your position and bring out the best in employees.

You will learn to:

  • Prioritize, plan, and manage your time
  • Identify your primary leadership style
  • Develop some flexibility to use other leadership styles
  • Meet the needs of employees and co-workers through communication and coaching
  • Transform conflict into a powerful force for creative problem solving
  • Develop employees
HR Skills for Every Manager

Prevent HR issues before they become business risks. Learn the basics of employment law and how to address specific employee situations.

Most human resources issues start with your employees’ daily routine. Direct supervisors, team leads and department heads are in the best positions to stop problems before they become serious risks.

A few basic skills can mean the difference between a smooth running team and costly employee lawsuits.

You will learn to:

  • Understand the value of HR, its principles and practice, and how it affects the organization
  • Understand key employment laws at the state and federal level, and how they affect management roles
  • Know the Why, What and When of documentation
  • Set SMART goals
  • Be able to construct an effective discipline plan
  • Understand when termination benefits the organization
  • Understand how to accommodate disabilities
  • Be able to recognize family leave situations and react accordingly
  • Stay out of legal trouble by following 10 suggestions
Time Management

Get more done by optimizing your workflow, setting goals, and delegating tasks.

Do you find yourself moving from one task to another, constantly interrupted by technology or other distractions? Make the most of your time by implementing strategies that allow you to get more done.

You will learn to:

  • Better organize yourself and your workspace for peak efficiency
  • Utilize the power of change to adjust your perspective
  • Set routines and put an end to procrastination
  • Manage your workload
  • Understand the importance of goal setting, applying useful techniques for achieving goals
  • Identify the right things to be doing and develop plans for doing them
  • Learn what to delegate and how to delegate well
  • Take control of things that can derail your workplace productivity
The Power of Ethical Leadership

An organization takes on the personality of its leader. Effective leaders have a strong value system that influences the organization’s ethical framework. Incorporate positive values that guide you and your organization.

The importance of ethics in business is often shown most clearly when it is lacking – after public opinion has turned. Decisions are often more complicated than just whether to cheat or be honest, but setting a clear code of ethics will help your team confront difficult choices.

Develop the value system of your organization by learning guidelines that will help you make complex ethical decisions.

You will learn to:

  • Understand the importance of ethical decisions
  • Appreciate and understand the considerations involved in making ethical decisions
  • Apply strategies in guiding teams toward ethical decisions
  • Develop a personal and organization-wide code
  • Establish clear values that everyone can commit to
  • Make ethical decisions, as an individual and as part of a team
  • Navigate complex ethical decision making
Leading Multicultural Teams

Learn how to communicate across cultures, build teams, promote multiculturalism, and leverage the global talent pool.

Do you want to build a strong, functional team out of world-class talent? Overcome communication barriers and bring employees together by bridging cultural differences and promoting acceptance in your organization.

You will learn to:

  • Effectively manage employees from different cultures
  • Understand culture and how it shapes the workplace
  • Identify how stereotypes shape our perception
  • Develop useful cross-cultural attitudes
  • Communicate across cultures
  • Help teams overcome cross-cultural and virtual barriers
  • Promote acceptance and awareness in your organization to help create a multicultural environment
  • Leverage the global talent pool
Managing Pressure and Maintaining Balance

Keep your peace of mind while juggling multiple tasks and responsibilities. Learn coping mechanisms that can improve your mental wellbeing.

Stressed out at work? Create a healthy balance by learning skills that will keep you from being overwhelmed when things are busy or difficult at work.

You will learn to:

  • Identify and cope with the causes and costs of workplace pressure
  • Create a personalized toolkit for managing stressors and anger
  • Be more optimistic and resilient
  • Apply and increase your emotional intelligence
  • Get organized to reduce stress
  • Work on priorities and achieve defined goals
  • Find peace of mind and grow as an individual

Managing Projects Courses

Strive to finish projects on time, under budget, and with excellent outcomes in mind.

Project Management Fundamentals

Learn how to best prioritize, organize, and plan your projects for successful implementation.

Build the practical project management skills you need to get work done well, under budget, and on time. Make sure you and your team members are using the same playbook for success: “not just the quarterback.”

You will learn to:

  • Prepare key elements of the project management plan (PMP)
  • Create process documents, including a Statement of Work (SOW), project scope, requirement document, and project risk and stakeholder register
  • Market your ideas and pitch a project
  • Recognize project benefits, prioritization, and life cycle phases
  • Use planning tools, including goals and vision statements, to begin developing your project
  • Guide a project through the close-out process

In addition, you’ll receive a copy of Your Winning Project, a practical step by step guide to preparing your own project management plan, for immediate reference on the job site.

Note: Our project management courses count toward your PMP certification credits. However, we don’t offer a PMP certification program through PCC CLIMB Center.

Intermediate Project Management

Learn how to execute your project management plan to be on time and on budget.

Just because project management isn’t in your job description doesn’t mean you won’t have to manage a project. If you already understand the basics of project management, but need to learn about planning, execution and termination, this course is for you.

You will learn to:

  • Identify your project’s tasks and resources
  • Order tasks using the Work Breakdown Structure
  • Schedule tasks effectively using tools such as Gantt charts, flow charts and PERT and network diagrams
  • Prepare and modify budgets and schedules to meet target goals
  • Assess and manage risks
  • Develop and administer a change control process
  • Prepare a final project plan, then execute and terminate the project

Note: Our project management courses count toward your PMP certification credits. However, we don’t offer a PMP certification program through PCC CLIMB Center.

Measure Strategic Initiatives with Balanced Scorecard

Don’t let your strategic plan sit on the shelf. Hold your team accountable towards achieving your strategic goals with the Balanced Scorecard system.

Success is not just measured in dollars and cents. Intangible assets — like a company’s reputation, the knowledge base created by their employees, and training initiatives — make up a huge portion of a company’s wealth.

Balanced scorecard helps you measure this expanded definition of success. Identify, document, plan, execute, and evaluate a balanced strategic mission.

You will learn to:

  • Understand balanced scorecard and its benefits
  • Determine if this tool is useful for your organization
  • Avoid common balanced scorecard pitfalls
  • Understand corporate values and mission statements, and vision statements
  • Identify a strategy map, tactical action plan, and balanced scorecard
  • Create a vision statement for the balanced scorecard
  • Use balanced scorecard to implement processes that build your organization

Managing Budgets Courses

Keep a balanced budget. Hone your accounting and business management skills with Professional Development and Training.

Building and Managing Budgets

Creating and managing budgets is a key function of managers. Become more confident with the budgeting process to help you make smarter business decisions.

If you don’t have training in finance, you may be at a disadvantage as a manager. Understand the cycle of finance to make smart financial decisions and keep your department out of the red.

You will learn to:

  • Use basic financial concepts and terminology
  • Prepare a budget of any type or size with confidence
  • Get your budget approved
  • Monitor and manage budgets
  • Perform basic ratio analysis
  • Crunch numbers as needed
  • Compare investment opportunities
  • Use ISO 9001:2008 as a quality management guide
  • Make better financial decisions

Upcoming Course Schedule

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Find the CRN of your course from the class schedule. Then, register:

  • Online: If this is your first time taking a class at PCC, create an account. If you are a returning student, log on to MyPCC and click “Register for classes,” found in your Term-to-Term Checklist, under “Register”.
  • Phone: Call 971-722-8888, option 2.

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