Communicate More Effectively
Building communication skills is critical to your professional success. At PCC CLIMB Professional Development and Training, we offer a variety of classes to help you develop work relationships, network effectively, and have a great rapport with both your boss and employees.
Learn to actively listen and implement feedback, identify your communication style, and reap the rewards of improved communication with the people around you.
Learn to communicate more clearly whether you are building a network, working with a team, or interested in having more fulfilling everyday interactions.
Conflict Resolution: Getting Along in the Workplace
Use conflict resolution strategies to work through problems and successfully produce a win-win outcome.
Conflict does not have to be a negative experience. In fact, it plays a vital and necessary part in our personal growth and development. Understand how to work through conflict with your team in a way that avoids hurt feelings and improves employee performance.
You will learn:
- Types of conflict, stages of conflict, and how conflict escalates
- When to use each of the 5 most common conflict resolution styles
- When and how a leader should intervene to help others
- Effective intervention strategies
- How spontaneous action can cause regrets, while reflective action can help you find solutions
- How communicating by paraphrasing, asking questions, using body language, and listening actively can aid conflict resolution
- Techniques to increase positive information flow, verbally and nonverbally
- To use the Johari window to better understand your relationships
- Ways to use conflicts as an opportunity to enhance productivity and performance
Effective Communication Skills for the Workplace
Learn communication skills to improve workplace interactions, build relationships, and get things done.
By understanding the way you communicate with others, you can explore how others perceive you and how better communication can make it easier for you to get along in the workplace.
You will learn to:
- Overcome common communication barriers that may be holding you back
- Create positive relationships by listening actively and empathetically to others
- Develop skills to ask questions, assert yourself, and get information you need
- Learn about body language and identify non-verbal messages you are sending
- Enhance your ability to handle difficult situations
- Be more self-aware and create a positive self-image
Emotional Intelligence: How It Impacts You and Others
Develop your Emotional Intelligence (EQ) for deeper personal connections and greater professional success.
When you look at truly extraordinary individuals, you will see that they inspire and make a difference by connecting with people at a personal and emotional level. What differentiated them was not their IQ, but their EQ.
IQ may get you in the door, but it is your EQ, your ability to connect with people and manage the emotions of yourself and others, that is the larger factor in your long-term success.
You will learn to:
- Understand, use and appreciate the role of emotional intelligence in the workplace
- Validate and sympathize with others’ emotions to manage interactions more effectively
- Recognize the link between emotional wellbeing and physical health
- Use optimism to your advantage
- Set your personal vision with a vision statement
- Apply the emotional intelligence blueprint to have more positive, fulfilling workplace interactions
DiSC®: Understanding Yourself and Others
Discover your personality type and how it impacts the way you work and how you interact with others.
Learning about DiSC® styles will help you understand your reactions to coworkers and build more effective work relationships by communicating more clearly with different behavioral styles
- Discover the similarities and differences among the DiSC® styles using the DiSC® model and the Everything DiSC® Workplace Map
- Recognize coworkers’ DiSC® styles based on behavioral cues
- Identify your style, the priorities that drive you during the workday, and your reactions to other styles
- Learn your strengths, and what challenges you when working with each style
- Understand the people you work with and how to bridge differences using DiSC to improve communication
Build Relationships with Active Listening
Understand others, resolve conflict, and promote collaborative problem solving by improving your communication skills through active listening.
You will learn to:
- Identify ways to become a better listener and encourage conversation
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent and focus
- Be genuine in your communications and build authentic relationships
- Ask questions, probe for information, and use paraphrasing techniques
- Overcome common listening problems
Managing Multiple Generations in the Workplace
Explore issues of having 5 generations in the workplace and overcome differences in needs, perspectives, and communication styles.
Employers expecting mass retirements just a few years ago are now looking at accommodating workers who cannot afford to retire, or who simply want to stay at work. Learn how to address generation gap issues to create a workplace that utilizes everyone’s strengths, no matter their age.
- Examine history and reality of the generation gap, and the 5 generations in the workforce: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z
- Identify generation gap issues and their impact on the modern workforce
- Describe and apply language specific to each generation currently in the workplace
- Explore problems, creative solutions, and organization strategies to help find common ground and overcome generation gap issues
- Evaluate the need and effectiveness of recruiting, retention, and succession plans in bridging the generation gap
Working With Difficult People
Dealing with a difficult work relationship? Learn how to turn a frustrating situation into a win/win scenario, with skills and techniques that allow you to understand and cope with different personalities you’ll encounter.
Challenge your understanding of “difficult” people to improve work relationships and overcome frustration.
You will learn how to:
- Assess a situation from multiple angles
- Apply centering techniques to maintain self-control
- Use language that allows everyone to retain their dignity and feel they’ve been heard
- Respond in ways that quell difficult behavior and avoid escalating negative encounters
- Develop coping strategies for dealing with difficult coworkers
Giving Effective Feedback
A key function in any manager’s role is to provide timely feedback. Deliver feedback in a way that makes you less anxious and encourages people to make positive changes.
Why is feedback so important? The way you give critique affects how easily people accept your feedback and make needed changes. Being open to constructive criticism helps you grow personally and professionally.
Make sure that your feedback is structured to make a lasting, positive impact.
You will learn to:
- Understand the role and importance of feedback in business
- Apply a framework for providing formal or informal feedback
- Use 6 characteristics of effective feedback to create a lasting impact
- Speak clearly, draw on communication strategies, and use descriptive language when delivering feedback
- Receive feedback graciously to further personal growth
Coaching Your Team to Succeed
Understand when to coach and when to mentor your employees, forming a partnership that supports and challenges your team.
Being a good coach requires the ability to draw upon skills developed from several disciplines. It is involves providing both support and challenging opportunities. Recognize when and how to coach and when to use other tools, like mentoring, to offer wisdom and advice.
You will learn to:
- Understand how coaching can be used to develop your team
- Develop coaching and mentoring skills that help improve individual performance
- Strengthen your interpersonal communication skills
- Recognize employees’ strengths and learning styles
- Give employees the feedback they need to succeed
- Identify employee problems and apply coaching methods to help them improve
Apply Tools and Techniques:
- Coaching assessment review
- Setting goals with SPIRIT
- The benefits/consequences matrix
Managing Difficult Conversations
It’s common to avoid telling people the things you know they don’t want to hear. Gain the skills to lead the conversations that are hardest to have.
When you have the tools to make difficult conversations go smoothly, you will get better results from your team. Understand how to get the best results from difficult conversations, whether in person or at a distance.
You will learn to:
- Refine your communication skills
- Define your frame of reference
- Establish positive intent and desired outcome
- Determine the appropriate time and place for a conversation
- Draft a script to keep a difficult conversation on the right track
- Use a framework of specific steps to make a difficult conversation easier
- Access additional resources when they are needed
- Maintain safety during a conversation
Developing High Performance Teams
Build and lead a team that is motivated, engaged, proactive, and collaborative.
Your success as a manager is driven largely by the success of your team. Do you want a team of enthusiastic individuals that can work together to do their best work? Develop your leadership skills to unleash the talent of team members and encourage collaboration.
Whether you are a new manager or need a refresh on team leadership best practices, gain tools to help you develop high performing teams.
You will learn to:
- Identify different types of teams and team norms in organizations today
- Use knowledge of the stages of team development to assess and shape your team
- Build teamwork by recognizing and harnessing the 10 characteristics of a high performing team
- Promote rapport by exploring your team player style and its impact on group dynamics
- Give your team the key elements that move them from being directed to involvement and empowerment
- Use 12 tools and techniques to help your team resolve conflict, build trust, and advance to high performance
Use these team tools:
- Team Player Type
- Mind Mapping
- Six Thinking Hats
- SWOT Analysis
- Affinity Diagram
- Fishbone Diagram
- 5 Why’s
- Problem Solving
- Interventions for Team Leaders
- Conflict Resolution
- Team Charter
Upcoming Course Schedule
Find the CRN of your course from the class schedule. Then, register:
- Online: If this is your first time taking a class at PCC, create an account. If you are a returning student, log on to MyPCC and click “Register for classes,” found in your Term-to-Term Checklist, under “Register”.
- Phone: Call 971-722-8888, option 2.