Portland Community College | Portland, Oregon Portland Community College

Communication

CommunicationCommunicate More Effectively

Building communication skills is critical to your professional success. At PCC CLIMB Professional Development and Training, we offer a variety of classes to help you develop work relationships, network effectively, and have a great rapport with both your boss and employees.

Learn to actively listen and implement feedback, identify your communication style, and reap the rewards of improved communication with the people around you.

Communication Courses

Learn to communicate more clearly whether you are building a network, working with a team, or interested in having more fulfilling everyday interactions.

Powerful Communication Skills for the Workplace

Learn communication skills to improve workplace interactions, build relationships, and get things done.

By understanding the way you communicate with others, you can explore how others perceive you and how better communication can make it easier for you to get along in the workplace.

You will learn to:

  • Overcome common communication barriers that may be holding you back
  • Create positive relationships by listening actively and empathetically to others
  • Develop skills to ask questions, assert yourself, and get information you need
  • Learn about body language and identify non-verbal messages you are sending
  • Enhance your ability to handle difficult situations
  • Be more self-aware and create a positive self-image
Emotional Intelligence: How It Impacts You and Others

Develop your Emotional Intelligence (EQ) for deeper personal connections and greater professional success.

When you look at truly extraordinary individuals, you will see that they inspire and make a difference by connecting with people at a personal and emotional level. What differentiated them was not their IQ, but their EQ.

IQ may get you in the door, but it is your EQ, your ability to connect with people and manage the emotions of yourself and others, that is the larger factor in your long-term success.

You will learn to:

  • Understand, use and appreciate the role of emotional intelligence in the workplace
  • Validate and sympathize with others’ emotions to manage interactions more effectively
  • Recognize the link between emotional wellbeing and physical health
  • Use optimism to your advantage
  • Set your personal vision with a vision statement
  • Apply the emotional intelligence blueprint to have more positive, fulfilling workplace interactions
Giving Effective Feedback

A key function in any manager’s role is to provide timely feedback. Deliver feedback in a way that makes you less anxious and encourages people to make positive changes.

Why is feedback so important? The way you give critique affects how easily people accept your feedback and make needed changes. Being open to constructive criticism helps you grow personally and professionally.

Make sure that your feedback is structured to make a lasting, positive impact.

You will learn to:

  • Understand the role and importance of feedback in business
  • Apply a framework for providing formal or informal feedback
  • Use 6 characteristics of effective feedback to create a lasting impact
  • Speak clearly, draw on communication strategies, and use descriptive language when delivering feedback
  • Receive feedback graciously to further personal growth
Coaching Your Team to Succeed

Understand when to coach and when to mentor your employees, forming a partnership that supports and challenges your team.

Being a good coach requires the ability to draw upon skills developed from several disciplines. It is involves providing both support and challenging opportunities. Recognize when and how to coach and when to use other tools, like mentoring, to offer wisdom and advice.

You will learn to:

  • Understand how coaching can be used to develop your team
  • Develop coaching and mentoring skills that help improve individual performance
  • Strengthen your interpersonal communication skills
  • Recognize employees’ strengths and learning styles
  • Give employees the feedback they need to succeed
  • Identify employee problems and apply coaching methods to help them improve

Apply Tools and Techniques:

  • Coaching assessment review
  • Setting goals with SPIRIT
  • The benefits/consequences matrix
Managing Difficult Conversations

It’s common to avoid telling people the things you know they don’t want to hear. Gain the skills to lead the conversations that are hardest to have.

When you have the tools to make difficult conversations go smoothly, you will get better results from your team. Understand how to get the best results from difficult conversations, whether in person or at a distance.

You will learn to:

  • Refine your communication skills
  • Define your frame of reference
  • Establish positive intent and desired outcome
  • Determine the appropriate time and place for a conversation
  • Draft a script to keep a difficult conversation on the right track
  • Use a framework of specific steps to make a difficult conversation easier
  • Access additional resources when they are needed
  • Maintain safety during a conversation

Upcoming Course Schedule

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Register Now

Find the CRN of your course from the class schedule. Then, register:

  • Online: If this is your first time taking a class at PCC, create an account. If you are a returning student, log on to MyPCC and click “Register for classes,” found in your Term-to-Term Checklist, under “Register”.
  • Phone: Call 971-722-8888, option 2.

Need help? Get detailed information on how to register and how to pay.