Portland Community College | Portland, Oregon

Examines concepts and practical application of fundamental supervisory skills such as planning, staffing, communicating, leading, using technology, training, managing conflict, and problem solving, in addition to "quality improvement," safety, ethics, and effective performance reviews. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


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CRN Campus / Bldg / Rm Time Days Dates Materials
20131 Web 03-Apr-2017 thru 17-Jun-2017 Textbooks for CRN 20131
Instructor: Tim N Alexander
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact the department at 971-722-6146 or 971-722-6147 (Dept Chair).

Course details: CRN 20131

Course materials


Find out which textbooks are required for this course.

Proctored exams and activities:

There are no proctored exams and activities.

Other in-person and on-campus activities:

There are no other in-person and on-campus activities.



Instructor comments:

 Note: There is a required text for this class......"MSD 101: Principles of Management and Supervision"    Portland Community College   (White and Yellow Book Cover)

ISBN-13: 9781308548258

Textbooks are available at the Sylvania and S.E. Campus Bookstores

Course Outcomes and ObjectivesIntended Outcomes

In this course, participants explore current trends and ideas in the business and commerce world and are introduced to the roles and skills of supervision. By combining discussion of the text with assignments focused on the work place, participants will both increase their skills and also become more aware of the groups in which they work, the goals of the organization, and the customers they all work for.

Participants will be able to:

  • Apply principles of supervision to business processes of staffing, performance management, quality control,
    and conflict resolution.
  • Develop goals, objectives, and plans that will enhance productivity, quality, and cost control.
  • Apply leadership strategies for employee motivation to lead a group of employees to perform effectively as a
    work team.
  • Utilize skills in quality performance and supervision to enhance management career opportunities.
  • Apply an understanding of various supervision laws and policies to the current workplace.

Performance Tasks (what participants do to demonstrate a level of proficiency in the outcomes)

  1.   Demonstrate an understanding of the planning, organizing, leading, staffing, and controlling activities in weekly assignments   and quizzes.
  2.   Write a short-term work plan with controls.
  3.   Examine critically a company's quality control and employee performance review systems and give advice on improvements.
  4.   Read an article from the Harvard Business Review and write a critique of it.
  5.   Examine sites on the internet that will improve an understanding of the world of business.
  6.   Survey a group of employees on their work motivation and make practical suggestions on how to motivate them.
  7.   Give  positive reinforcement to another and observe the results.

Process Skills (skills to be learned or sharpened)

  • Think critically
  • Writing
  • Confronting/Conflict Management Skills
  • Make ethical decisions
  • Navigating the web
  • Mastering the DTL Program
  • Planning/Organizing
  • Time Management

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web Technical Requirements:
Please be sure to read the quick guide to Distance Education technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg