Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
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|CRN||Campus / Bldg / Rm||Time||Days||Dates|
|27727||Cascade Campus / PSEB / 103||09:00 AM-11:50 AM||Tu||29-Mar-2016 thru 07-Jun-2016|
Instructor: Nicole L Booker
Tuition: credit Fees: $0.00