Portland Community College | Portland, Oregon

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00

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CRN Campus / Bldg / Rm Time Days Dates
 
27727 Cascade Campus / PSEB / 103 09:00 AM-11:50 AM Tu 29-Mar-2016 thru 07-Jun-2016
Instructor: Nicole L Booker
Tuition: credit Fees: $0.00