Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
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- To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
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This page includes online classes only, more sections may exist for this class.