Portland Community College | Portland, Oregon

Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


Distance Education: Web Course Information

CRN 46566

From the Instructor:
Hello students: This is important and useful learning for any work you do in the future. Here is some info about it: Class Time: Online Instructor: Mary Schutten, MA, mary.schutten@pcc.edu Text: as much as possible you will receive articles and other OPEN SOURCE materials to use Recommended Reading: The Lean Toolbox: Essential Guide to Lean Transformation, J. Bicheno, (2009) Communication Guidelines for Class on the DB and with each other when you work outside of the D2L experience: Be professional and respectful (no swear words, slang or vulgar words please) Read other community members writing and work to understand their point of view if it is different than your own. Ask questions to understand better! Speak about your own experiences (use I statements) No self or product promotion on the site Respect others experiences and differences Be curious and interested on the Discussion Board create a dialogue Share professional business resources you use Intended Outcomes: Apply continuous quality improvement philosophies, methods and tools to enhance the competitive edge of an organization in a global economy. Develop a quality improvement plan that will enhance productivity in a diverse work environment. Apply an understanding of the impact personal responsibility has in problem solving and in problem resolution within a quality initiative organization. Evaluate managerial and supervisory skills conducive to continuous quality improvement. This is an introduction to Continuous Improvement; it is a lifelong journey of learning. In this course you will learn and do learn and practice. Here are the following Course Objectives: 1. Identify ways you have used Plan Do Check Act Cycle and or the Problem Solving Process in your life or work 2. Demonstrate your skill in using the following tools: a) Structured Brainstorming b) Problem Statement 4Ws and an H c) Process Flow Diagraming d) Spaghetti Diagraming 3. In a team, analyze a case study and describe how Plan Do Check Act Cycle, the Problem Solving Process and use Problem Solving Tools. Assess what improvements, based on customer requirements, you would implement based on facts and data. 4. Select a problem you experience in your environment (business or personal) and demonstrate skill in: a) Writing a Problem Statement b) Use the framework of Plan Do Check Act Cycle, the Problem Solving Process and at least two tools to improve a problem or process you are responsible for 5. Improve a work area using 5S tools of Sort, Set in Order, Shine, Standardize and Sustain (These may be added to or deleted as needed.) Grading - you will be writing 8 papers (2 are reflection pieces) and completing two projects. The grading framework is: 90% - 100% = A 80% - 89% = B 70% - 79% = C 60% - 69% = D and belo 60% is an F To succeed in this class you must work hard, do the reading, turn in assignments on time and use the checklists provided to achieve the standards for a top grade. I am very clear about the standards - there is noneed for you to guess what I am looking for! I am fair and clear. Be positive, be assertive and ask for what you need from me, be a team player and be willing to take on tasks that will strengthen the learning! (You will be in teams and it is important everyone not sit back but each person does their fair share of out of class work.) Finally, CI problem solving is FUN! It is also a highly marketable skill set to have. My hope is that you will leave this class with a fully completed project that you are proud of and can use in an interview (or to your manager) to show your skills! I look forward to working with you. Mary
Course Specific Requirements:
You need to: 1.) Submit all typed papers in the D2L Dropbox. Please take the orientation to D2L. 2.) You need to have access to a camera and be willing to learn to embed pictures into your papers. (The tutoring center, Student Help Desk or a librarian can help you if friends and family cannot.) 3.) You need to plan to spend time on campus doing a project over 2-3 weeks.
Web Technical Requirements:
Please be sure to read the Technical Requirements for this delivery mode.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learners:
Before you take your first online class at PCC, you must complete the start guide for online learners. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg
To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
46566 WEB » - 21-Sep-2015 thru 12-Dec-2015
Instructor: Mary E Schutten
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Southeast