Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00
Registration:
To register, you need the CRNs (ex. 22398) of your selected classes.
Fees:
Please note that for many courses, additional fees may apply.
Textbooks:
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
 
27627 SE Campus / SCOM / 234 08:00 AM-04:50 PM Sa 02-May-2015 thru 30-May-2015
Instructor: Mary E Schutten
Notes: Meets 5/2, 5/9, 5/16, 5/30. No class 5/23.
Tuition: credit Fees: $0.00