Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
27627 SE Campus / SCOM / 234 08:00 AM-04:50 PM Sa 02-May-2015 thru 30-May-2015
Instructor: Mary E Schutten
Notes: Meets 5/2, 5/9, 5/16, 5/30. No class 5/23.
Tuition: credit Fees: $0.00