Portland Community College | Portland, Oregon

Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


Distance Education: Web Course Information

CRN 47339

From the Instructor:
Hello dear students, This is a class where if you put your best effort forward you can develop or build upon your leadership skills. My name is Mary Schutten and I have over 25 years of experience in Training & Development, Continuous Quality Improvement and Project Management. My client list includes Intel, Alcatel, Mattel, Wacher, Public Health, Nike and Race for the Cure etc. My philosophy: I believe that everything and everyone should work to continuously improve. I admire that you are doing that right now by attending college! As for me, for example, I work to make this course better every term based on student feedback. I am a working consultant so my workload is like yours challenging but rewarding. I also believe that everyone with a positive attitude and good work ethic does very well in my classes. If you want to work to improve or build your skills to make yourself more marketable then this is the class for you. In this class you will gain a solid introduction to Continuous Improvement and how to use the models and tools. I hope it will be the start of a life-long journey for you. I love living and working in the NW. I live on a houseboat and enjoy participating in triathlons (the short ones)! I also enjoy watching just about any sport. (Honestly, I havent figured out cricket yet!) Other interests: I am currently exploring parts of Baja and spending time with family who live all over the PNW. I hope you sign up for this class so we can work together! Prof. Mary
Course Specific Requirements:
SUMMARY OF INFO: This class is competency based. You learn a skill and then you demonstrate you can use the skill. As with all classes, you will be reading information, listening to presentations, doing worksheets and writing papers. However, the end-of-term project you need to put in about 3-5/week to complete your Continuous Improvement Team Problem Solving Project. You will select a small to medium size problem (you have authority to work on) to take through the problem solving process you learn in this class. You will demonstrate the skills you learn in this class each week and apply those skills to your final end-of-term project. OTHER IMPORTANT INFO: 1.) Submit all typed papers in the D2L Dropbox. Please take the orientation to D2L. 2.) You need to have access to a camera and be willing to learn to embed pictures into your papers. (The tutoring center, Student Help Desk or a librarian can help you if friends and family cannot.) 3.) You need to plan to spend time during on your end-of-term final. (especially, weeks 5-10) to plan and do a project (described above). It will be your final. Templates and checklists will be provided along with my feedback. 4.) You also need 3-4 people who will work with you on learning these skills. (It is helpful it they are co-workers but friends and family will do too.) MORE DETAILED INFORMATION: Hello students: This is important and useful learning for any work you do in the future. Here is some info about it: Class Time: Online Instructor: Mary Schutten, MA, mary.schutten@pcc.edu Text: as much as possible you will receive articles and other OPEN SOURCE materials to use. There is no text for this class. There are a lot of online resources I recommend. Recommended Reading: The Lean Toolbox: Essential Guide to Lean Transformation, J. Bicheno, (2009) Communication Guidelines for Class on the DB and with each other when you work outside of the D2L experience: Be professional and respectful (no swear words, slang or vulgar words please) Read other community members writing and work to understand their point of view if it is different than your own. Ask questions to understand better! Speak about your own experiences (use I statements) No self or product promotion on the site Respect others experiences and differences Be curious on the Discussion Board- create a dialogue Share professional business resources you use This is an introduction to Continuous Improvement; it is a lifelong journey of learning. In this course you will learn and do, learn and practice. Here are the following Course Objectives: 1. Identify ways you have used Plan Do Check Act Cycle and or the Problem Solving Process in your life or work 2. Demonstrate your skill in using the following tools: a) Structured Brainstorming b) Situation, Target and Proposal format and Problem Statement 4Ws and an H c) Process Flow Diagram d) Spaghetti Diagram and other tools. 3. You analyze a case study and describe how Plan Do Check Act Cycle, the Problem Solving Process and use Problem Solving Tools. Assess what improvements, based on customer requirements, you would implement based on facts and data. 4. Select a small problem you experience in your environment (business or personal) and demonstrate skill in working with a small team to resolve it using the skills you learn in this class. For example learn to: a) Writing a STP (Problem Statement) b) Use the framework of Plan Do Check Act Cycle, the Problem Solving Process and at least two tools to improve a problem or process 5. Improve a work area using 5S tools of Sort, Set in Order, Shine, Standardize and Sustain Grading - the grading framework is: 90% - 100% = A 80% - 89% = B 70% - 79% = C 60% - 69% = D and below 60% is an F To succeed in this class you must work hard, do the reading, turn in assignments on time and use the checklists provided to achieve the standards for a top grade. I am very clear about the standards - there is no need for you to guess what I am looking for! I am fair and clear. Be positive, be assertive and ask for what you need from me, be a team player and be willing to take on tasks that will strengthen the learning! (You will be in teams and it is important everyone not sit back but each person does their fair share of out of class work.) Finally, CI problem solving is FUN! It is also a highly marketable skill set to have. My hope is that you will leave this class with a fully completed project that you are proud of and can use in an interview (or share with your manager) to show your skills! I look forward to working with you. Mary
Web Technical Requirements:
Please be sure to read the Technical Requirements for this delivery mode.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learners:
Before you take your first online class at PCC, you must complete the start guide for online learners. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg
To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
47339 WEB » - 26-Sep-2016 thru 17-Dec-2016
Instructor: Mary E Schutten
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Southeast