Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
41812 SE Campus / SCOM / 314 08:00 AM-12:50 PM Sa 08-Nov-2014 thru 15-Nov-2014
Instructor: Christopher W Williams
Notes: Class meets 11/8 & 11/15
Tuition: credit Fees: $0.00