Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00

Distance Education: Web Course Information

CRN 40592

Web Technical Requirements:
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Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.

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  CRN Campus / Bldg / Rm Time Days Dates
 
WEB » 40592 - 22-Sep-2014 thru 13-Dec-2014
Instructor: Kathy M Edwards
Notes: 971-722-6146. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS