Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
- you will need the CRN to register.
- many classes have additional fees.
- classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
|CRN||Campus / Bldg / Rm||Time||Days||Dates||Materials||More info|
|25665||Cascade Campus / PSEB / 106||09:00 AM-11:50 AM||Tu||04-Apr-2017 thru 13-Jun-2017||Textbooks for CRN 25665 < $40|
Instructor: Daphne C Wu
Tuition: credit Fees: $0.00
|28031||Web||—||—||03-Apr-2017 thru 17-Jun-2017||Textbooks for CRN 28031 < $40||Course details for CRN 28031|
Instructor: Kathy M Edwards
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00