Portland Community College | Portland, Oregon

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00
Registration:
you will need the CRN to register.
Fees:
many classes have additional fees.
Materials:
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
CRN Campus / Bldg / Rm Time Days Dates Materials More info
 
25665 Cascade Campus / PSEB / 106 09:00 AM-11:50 AM Tu 04-Apr-2017 thru 13-Jun-2017 Textbooks for CRN 25665 < $40
Instructor: Daphne C Wu
Tuition: credit Fees: $0.00
 
28031 Web 03-Apr-2017 thru 17-Jun-2017 Textbooks for CRN 28031 < $40 Course details for CRN 28031
Web class Instructor: Kathy M Edwards
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00