Explores personal and practical skills needed to enhance customer service in the fire service with an emphasis on techniques used in emergency service operations. Covers the importance and the aspects of service delivery and basic human relations involved in fire department customer service. Prerequisite FP 112, FP 122, WR 121 and MTH 65.  (For detailed information, see the Course Content and Outcome Guide ).

To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
47063 Cascade Campus / PSEB / 106 06:00 PM-08:50 PM W 24-Sep-2014 thru 10-Dec-2014
Instructor: Carol Staropoli
Tuition: credit Fees: $0.00