ETC113 Com Cen Ops: Serv Dispatcher
Continues practical experience for industry related multitasking. Introduces advanced problem-solving and improves customer service involving diverse populations. Includes the use of multi-line phones and radios and the application of policies, procedures and protocols in the handling of specific customer service situations. Prerequisite: ETC 111. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
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|CRN||Campus / Bldg / Rm||Time||Days||Dates|
|46788||Cascade Campus / PSEB / 103||09:00 AM-01:20 PM||Th||25-Sep-2014 thru 11-Dec-2014|
Instructor: Heidi M Meyer
Tuition: credit Fees: $6.00