Continues practical experience for industry related multitasking. Introduces advanced problem-solving and improves customer service involving diverse populations. Includes the use of multi-line phones and radios and the application of policies, procedures and protocols in the handling of specific customer service situations. Prerequisite: ETC 111. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


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  CRN Campus / Bldg / Rm Time Days Dates
46788 Cascade Campus / PSEB / 103 09:00 AM-01:20 PM Th 25-Sep-2014 thru 11-Dec-2014
Instructor: Heidi M Meyer
Tuition: credit Fees: $6.00