ETC113 Com Cen Ops: Serv Dispatcher
Continues practical experience for industry related multitasking. Introduces advanced problem-solving and improves customer service involving diverse populations. Includes the use of multi-line phones and radios and the application of policies, procedures and protocols in the handling of specific customer service situations. Prerequisite: ETC 111. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
- To register, you need the CRNs (ex. 22398) of your selected classes.
- Please note that for many courses, additional fees may apply.
- To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
|CRN||Campus / Bldg / Rm||Time||Days||Dates|
|46788||Cascade Campus / PSEB / 103||09:00 AM-01:20 PM||Th||25-Sep-2014 thru 11-Dec-2014|
Instructor: Heidi M Meyer
Tuition: credit Fees: $6.00