Portland Community College | Portland, Oregon

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00
Registration:
To register, you need the CRNs (ex. 22398) of your selected classes.
Fees:
Please note that for many courses, additional fees may apply.
Textbooks:
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
 
45048 Cascade Campus / PSEB / 106 09:00 AM-11:50 AM Tu 27-Sep-2016 thru 13-Dec-2016
Instructor: Linda L Paulson
Tuition: credit Fees: $0.00
 
40454 WEB » - 26-Sep-2016 thru 17-Dec-2016
Instructor: Kathy M Edwards
Web Course: Important - See Course Information Page.
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Southeast