Builds on skills learned in ETC 110 to provide practical experience for industry related multitasking, problem solving and customer service in a diverse market. Includes the use of the simulation lab, multi-line phones and radios and the application of policies, procedures and protocols. Prerequisite: ETC 110. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
17681 Cascade Campus / PSEB / 103 08:30 AM-12:20 PM Tu 06-Jan-2015 thru 17-Mar-2015
Instructor: Heidi M Meyer
Tuition: credit Fees: $12.00
17212 Cascade Campus / PSEB / 103 08:30 AM-12:20 PM Th 08-Jan-2015 thru 19-Mar-2015
Instructor: Georgia B Marumoto
Tuition: credit Fees: $12.00