Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


Distance Education: Web Course Information

CRN 12040

From the Instructor:
Welcome to MSD 157, Conflict Management! This course is designed for professionals in management and supervisory positions who have the responsibility to both help prevent and resolve conflicts with their work teams. The goal of this class is to re-frame 'conflict' in a positive light, understanding that conflict is inevitable and, when resolved in positive ways, can bring about welcome change! The class will be composed of lecture notes from the noted text, 'Getting to Yes,' weekly assignments, class discussions, and a final paper.
Course Specific Requirements:
Students enrolled in this class will be proficient in reading, writing, and comprehending complex ideas in the English Language. Although the text by Fisher and Ury, 'Getting to Yes,' is not required, it is highly recommended.
Web Technical Requirements:
Please be sure to read the Technical Requirements for this delivery mode.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
WEB » 12040 - 02-Feb-2015 thru 06-Mar-2015
Instructor: Tim N Alexander
Notes: $20 fee. Class dates 2/2 - 3/6 online
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS