Portland Community College | Portland, Oregon

PAYMENT for your course(s) IS DUE WHEN YOU REGISTER. Register and pay online or by phone: 971-722-8888.

DROP/REFUND POLICY: You must drop a course at least one day before the class begins to receive a refund. 

Course is in two parts. The Customer Service portion provides participants with the basics of customer service for individuals in the health care industry. This instructor-facilitated online course provides insight to use of the HCAHPS/Press Ganey survey as well as the tools to provide excellent customer service in the health care field. Students will participate in practice discussions and scenarios for age appropriate communication, dealing with patient concerns, difficult communications and teamwork. The Patient Access Specialist portion introduces students to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. The course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Study and practice lessons in preparation for passing the Certified Healthcare Admissions Associate Certification (CHAA) exam. See http://www.pcc.edu/climb/health/business/documents/patient-access-specialist.pdf at for additional required courses.

Call 971-722-6627 for more information.

4.90 CEU
Write down the CRNs (ex. 22398) of your selected classes to register.
CRN Campus / Bldg / Rm Time Days Dates
34882 Distance Learning / DST / TBA 06:00 PM-07:00 PM W 01-Jul-2015 thru 02-Sep-2015
Instructor: Lisa A Morrison
Notes: Office hour: Wednesday 5-6pm online.
Tuition: $599.00 Fees: $0.00