Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
20704 SE Campus / SCOM / 318 08:00 AM-12:50 PM Sa 30-May-2015 thru 06-Jun-2015
Instructor: Christopher W Williams
Notes: Class meets 5/30 & 6/6
Tuition: credit Fees: $0.00
WEB » 20206 - 27-Apr-2015 thru 29-May-2015
Instructor: Michael M Dolan
Web Course: Important - See Course Information Page.
Notes: Class dates 4/27 - 5/29 online. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS